Selling my laptop

PurpleKel

Hi,

This is my first forum post, so apologies if it's not in the right place.

I have sent my laptop off to Buymylaptop to make a bit of money. It has been sitting doing nothing and they offered the best value.

They collected almost 2 weeks ago and I know from the parcel tracking they received it on Friday 13.

I still don't have my money, they aren't replying to emails or answering the phone.

Does anyone know how/where I can complain about this and either get the laptop back or get paid?

Thanks,
Kelly

Browntoa

https://uk.trustpilot.com/review/buymylaptop.co.uk


It took 4 months and 18 emails, but they did eventually pay...
I sent my laptop to BuyMyLaptop - estimated £70 which was better than any of the other websites. The courier arrived the next day as advertised and took the laptop. We didn't hear from them for two weeks so tried calling - They have never answered their phone whenever we have called. Occasionally they would give a one sentence reply to a detailed email such as "your payment has now been accepted".
After two months, they offered a lower quote of £58. We accepted reluctantly, despite having no fair reason for a lower quote.
After two more months of consistent emails with responses such as "your payment will be with you shortly", followed by "your payment will be with you within 24 hours", (and still no payment), I started threatening with legal action, and eventually, much to my surprise, they DID pay.

I would not recommend but with persistent pestering with emails and legal action, they may give you the money they owe... I think it probably is a scam as most people give up or forget a long time before I did...

VoucherMan

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