Ideal world

big_mark67

in july 2015 like a rabbit caught in headlights i fell for ideal worlds sell of an apple mac book ,at just under £400 it was expensive enough but it is great, until a month ago when the magsafe charger became so hot that it blistered my finger, i contacted ideal world and was told it was still covered under their year warranty yet after countless emails they have come up with a solution of giving me a phone number and sort it out myself ,they are covered by the sale of goods act which means they should replace it or repair yet they have washed their hands of it , any ideas what i can do ,,thanks

wdah

Have you spoken to Apple about it?

big_mark67

its a reconditioned macbook so it is out of the apple warranty they only recommend buying a new one but the recommended one is £65

theonlywayisup

big_mark67 wrote: »

i contacted ideal world and was told it was still covered under their year warranty yet after countless emails they have come up with a solution of giving me a phone number and sort it out myself ,they are covered by the sale of goods act which means they should replace it or repair yet they have washed their hands of it , any ideas what i can do ,,thanks

What phone number did they give? Did you ring it?

big_mark67

the number was what they called an independent supplier an 01908 number i didn't ring it mainly because it was ideal world who i delt with ,they took my money and offered an imaginary warranty not a 3rd party

davemorton

SHocking company to deal with, I had issues a few years ago when they took far too much from m account and it took ages to finally get them to issue a refund.