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Left BT and feel I've been overcharged

Hi.

I've just left BT to save money on my bills. My service stopped on 17th May, but they have charged me for a whole month of broadband @ £13.90 for the period 15/5/16 to 14/6/16. Expensive for 2 days of internet access! Can they do this?

The line rental was charged just for the two days. I would have expected the broadband to be charged the same way.

Any advice please?

Comments

  • Quentin
    Quentin Posts: 40,405 Forumite
    Ask them for an explanation and take it from their reply
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    When did your BB contract end . My guess is that you where not out of contract .
  • jewelly
    jewelly Posts: 516 Forumite
    Part of the Furniture 100 Posts
    My broadband contract finished 2 weeks before - that is why I was looking around to change supplier.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Contract ends you then move to a rolling 30 day contract .
    You swapped 2 days into this 30 day contract .
    See multiple identical posts .
  • Feral_Moon
    Feral_Moon Posts: 2,943 Forumite
    You have to give 30 days notice so end up paying for a service you're not receiving.
This discussion has been closed.
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