Complaining to the Ombudsman Query

LAcanal

I complained to the Royal Bank of Scotland 3 years ago because I felt that I was mis sold a packaged bank account. My complaint was turned down. Does anyone know if I can now complain directly to the Ombudsman on the strength of that earlier claim, or would I have to start the process again by writing to the Bank first?

Many thanks in anticipation.

McKneff

I think you have to apply to the ombudsman within a few months of being given a thumbs down so i beleive you are out of time Nor can you complain to the bank if you have already had a refusal.

Someone may know different so wait a bit

antrobus

McKneff wrote: »

I think you have to apply to the ombudsman within a few months of being given a thumbs down so i beleive you are out of time Nor can you complain to the bank if you have already had a refusal.

Someone may know different so wait a bit

No, I believe you are correct. There is a six month time limit.

http://www.financial-ombudsman.org.uk/publications/technical_notes/six-month-time-limit.htm

dunstonh

You are out of time. You get 6 months following the rejection of your complaint to refer it to the FOS. 3 years is way past that.

You dont get a second bite at the cherry. Its over for you.