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Tesco Direct
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teddysmum
Posts: 9,521 Forumite
On Sunday I ordered items from Tesco Direct, to use my voucher double up before items I wanted sold out (as often happens).
When I collected the parcel, one item was missing and I was told that due to computer problems it would be dispatched separately.
Having heard nothing today, I called and was told the item actually arrived in store yesterday, so could be collected....and I happened to mention that, since ordering , the item had gone down from £99 to £69.
To my amazement , the helpdesk lady told me I would get a refund of the £30, as apparently there is a price promise (I thought it only applied to groceries ).
When I collected the parcel, one item was missing and I was told that due to computer problems it would be dispatched separately.
Having heard nothing today, I called and was told the item actually arrived in store yesterday, so could be collected....and I happened to mention that, since ordering , the item had gone down from £99 to £69.
To my amazement , the helpdesk lady told me I would get a refund of the £30, as apparently there is a price promise (I thought it only applied to groceries ).
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Wow, well done Tesco.0
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