Cant Seem to Register Gas for New build Property

smpaarrkky

Hi All,

Sorry if this has been posted before.
I bought a new build house in July last year. Was told by the builders (St Modwen) that a Gas and Elec account had been set up with SCOTTISH POWER for the house, and I needed to ring and change the name over.
Elec was sorted easily, and I have been paying monthly for the past 10 months. However they stated that they were not the gas supplier, and that it was Indigo Pipelines.

So I rang Indigo Pipelines, who turn out to be the people who install the gas meter, and they state that Scottish power had been the supplier since the 6th June 2015 when the meter was made live.

So back i go to Scottish Power, give all my details again, and they said they would sort it. that was August 2015. I have since called every month to try and find out why I have not been billed or why they wont even acknowledge they are the supplier.

My last contact with them was January 2016, when I left it with them to sort and contact me when it was done. I am fed up with calling them and chasing them. the guy on the phone gave me his name and ID number and said dont worry, he will sort it.

5 months later and still nothing. 10 months after moving in.

Where do I stand on the gas ive used already, and is there anything more I should be doing?

molerat

Just keep regularly bugging them. They can only bill for energy used in the past year once they eventually concede they are your supplier provided you have made efforts to register. You could phone the Meter Point Administration Service 0870 608 1524 to confirm who your supplier is. Indigo Pipelines is an Independent Gas Transporter and provides all the pipes and metering etc but you buy the gas through one of the regular suppliers in the same way as National Grid.

dogshome

Do as molerat advises and phone the MPAS who maintain the National Data Base for gas meters, which holds info.on where each meter is located and who the supplier is.

It's important that you keep safe the log of who you phoned and when.
When a supplier fails to send a bill for a year or more, the 'Back-billing Agreement' comes into play which means the supplier cannot bill for any gas supplied earlier than in the last 12 months, and that 12 months runs back from the date they did manage to produce a bill

However, to make a claim the customer must be able to show that they made
efforts to get a bill from the supplier

footyguy

smpaarrkky wrote: »

Hi All,

Sorry if this has been posted before.
I bought a new build house in July last year. Was told by the builders (St Modwen) that a Gas and Elec account had been set up with SCOTTISH POWER for the house, and I needed to ring and change the name over.
Elec was sorted easily, and I have been paying monthly for the past 10 months. However they stated that they were not the gas supplier, and that it was Indigo Pipelines.

So I rang Indigo Pipelines, who turn out to be the people who install the gas meter, and they state that Scottish power had been the supplier since the 6th June 2015 when the meter was made live.

So back i go to Scottish Power, give all my details again, and they said they would sort it. that was August 2015. I have since called every month to try and find out why I have not been billed or why they wont even acknowledge they are the supplier.

My last contact with them was January 2016, when I left it with them to sort and contact me when it was done. I am fed up with calling them and chasing them. the guy on the phone gave me his name and ID number and said dont worry, he will sort it.

5 months later and still nothing. 10 months after moving in.

Where do I stand on the gas ive used already, and is there anything more I should be doing?

Indigo Pipelines is not a supplier, but rather an Independent Gas Transporter (IGT)

As you have already contacted them and they have told you SP is your supplier (as the builder said) then get back onto SP - raise a complaint if necessary.

Where do you stand for the gas you've used?
You'll have to pay for it!
Probably at the supplier's most expensive (standrad variable) tariff, unless you cna prove you agreed to an alternative 10 months ago (and it hasn't expired yet)

Floxxie

Go back to the builders and ask for the paperwork!

I was shown the paperwork when I moved in and had to sign an agreed meter reading, as the builder was paying the amount before I moved in.