Wrong laptop sent in November from Very

unholyangel

It is wrong - reply back to them or send them an LBA pointing out whats been said above - that even where goods have been legally accepted, the retailer remains liable to provide a remedy if they are subsequently found to be inherently faulty or misdescribed.

You might be better with the LBA route though - very are fine when things go right but their staff have zero understanding of even basic consumer rights/law and they tend to struggle with even simple requests unless you spell it out for them.

robatwork

pinkshoes wrote: »

I
As it has now come to light that you do NOT have the model you paid for, I would start by contacting them and see what they say.

I don't think that has come to light yet.

That's why I asked the OP for the exact model number - I would like to compare 1) what she ordered 2) what was on the invoice 3) what actually is in her lap 4) how much she paid.

Her answer didn't help much.

Andypandyboy

You say "original email" was there a subsequent one?

When did they change the details of the spec?
Did the box not state the spec?

Did the price paid match the spec you thought you were getting or did it match the spec you got?

On the face of it, if you paid for a higher spec then the 30 day issue is irrelevant. If you didn't or they emailed to say the details were wrong then it is not so clear cut.

Rainbowgirl84

In a small claims court I'm not sure a 'judge' would find it reasonable not to have noticed such a glaring discrepancy for so long.

unholyangel

Rainbowgirl84 wrote: »

In a small claims court I'm not sure a 'judge' would find it reasonable not to have noticed such a glaring discrepancy for so long.

No. Just no - for so many different reasons I don't even know where to start.

GreatBeyond

Rainbowgirl84 wrote: »

In a small claims court I'm not sure a 'judge' would find it reasonable not to have noticed such a glaring discrepancy for so long.

In no way is it acceptable for someone to order something, get sent a lower specification without being informed and then be told that because you didn't tell them within a time that they have specified for change of mind returns that you have to just get on with it.

It's also not a glaring discrepancy, how many people when they get a laptop/desktop will go and check what storage they have?

I know where to find that information but I genuinely wouldn't check it when I first received the computer. If it was a different brand or the look of it was in some-way different I could understand your point a bit more but if it's only internal components that differ I can fully understand why someone wouldn't notice straight away.

They have not supplied the goods that were ordered, end of story.

GreatBeyond

Spank wrote: »

You've had it for 6 month's so have deemed to accepted it.
I can understand not noticing the gfx card, nut how did you not see the HDD was a 1/4 of the size?
Is the HDD mechanical or ssd? If so the value would be similar.

Realistically why would they notice it?

Unless you actually go to check you generally will not see the capacity on a newer machine.

Clicking the folder icon on Windows 10 will generally take you to quick access, unless you then click 'This PC' you wouldn't look at the capacity of the drive.

Rainbowgirl84

GreatBeyond wrote: »

In no way is it acceptable for someone to order something, get sent a lower specification without being informed and then be told that because you didn't tell them within a time that they have specified for change of mind returns that you have to just get on with it.

It's also not a glaring discrepancy, how many people when they get a laptop/desktop will go and check what storage they have?

I know where to find that information but I genuinely wouldn't check it when I first received the computer. If it was a different brand or the look of it was in some-way different I could understand your point a bit more but if it's only internal components that differ I can fully understand why someone wouldn't notice straight away.

They have not supplied the goods that were ordered, end of story.

Prove it though? I and anyone could easily substitute a smaller hard drive and claim that was what was supplied.

pappa_golf

yes and unsolder the original v card and fit a cheaper version whilst they are swopping the drive over

shaun_from_Africa

Rainbowgirl84 wrote: »

Prove it though? I and anyone could easily substitute a smaller hard drive and claim that was what was supplied.

pappa_golf wrote: »

yes and unsolder the original v card and fit a cheaper version whilst they are swopping the drive over

Not to mention the fact that Lenovo will easily be able to confirm the internal specs of the laptop when it left their factory.


Charliel, try sticking your laptop serial number in here:
http://support.lenovo.com/gb/en/partslookup
or here:
http://support.lenovo.com/gb/en?lndocid=LOOK-WARNTY#sw
and see if it shows the specification of the laptop that you have.