Lease letdown

andyw3

Hi,

I'm seeking some advice. I ordered a new car (personal lease) in January from an online broker, at the time requesting a mid May delivery. I wrote this on my signed order form which I submitted along with a £360 processing fee. In spoken conversation with the broker this delivery date was no issue however now as it approaches the delivery keeps getting pushed back and is still unconfirmed currently sitting at early July.

My existing lease goes back at the end of June which is going to leave me without a car... In addition, I've already gone over my contracted mileage (new job further from home) hence requesting delivery of this car prior to end of my existing lease. Having asked if I'm able to cancel I'm told yes but that this would involve losing the £360 and paying 15% of the P11d value which is around £5500 as a cancellation fee.

My question is - has anyone had a similar experience and know where I stand wrt their failure to deliver the car at or close to the agreed date and me being forced to pay a cancellation fee if I was able to source another car at short notice (which I know I can)?

Many thanks
Andy

P.S. Please no comments as to the disadvantages of leasing vs. buying..

vikingaero

What car? Some cars/engines/trim can be notorious for short supply at times.

Have you looked at the T&C's in detail to see the £360/15% is correct or just some random ignorant telephone agent making things up? Maybe look to speak to someone higher up and mention that the contract was clearly time specific and there is a failure to deliver so you will incur costs that you expect them to pay.

Also look at their complaints procedure. Most car lease brokers should fall under the Financial Ombudsman Scheme.

billywhizz

They cannot charge you 15% of the p11d, you may have to write off the 360 though, can you contact me by PM and I will pick this up with you offline.

arcon5

Two months late? Don't see how they can justify charging you anything at all!!!!

nortong

There's a big disadvantage leasing vs. buying.. oops...really!

AdrianC

Why the delay? Is it because the lease firm are useless, or because the manufacturer haven't built the new car yet?

If it's the latter, then I'm not sure what you want the lease firm to do.

arcon5

AdrianC wrote: »

Why the delay? Is it because the lease firm are useless, or because the manufacturer haven't built the new car yet?

If it's the latter, then I'm not sure what you want the lease firm to do.

Pretty obvious isn't it? He wants the lease firm to release him from the contract!

If it's the manufacturers fault then it's still irrelevant.

bigjl

All this mileage limit malarkey would be much less important if you simply bought a car.

Personal Leases just seem pointless to me.

No tax advantages for a start.

Though they do allow fixed monthly budgeting in most cases.

But the fixed monthly outgoings also never end, ever. Unless you actually buy a car.

thescouselander

bigjl wrote: »

All this mileage limit malarkey would be much less important if you simply bought a car.

Personal Leases just seem pointless to me.

No tax advantages for a start.

Though they do allow fixed monthly budgeting in most cases.

But the fixed monthly outgoings also never end, ever. Unless you actually buy a car.

The advantage of personal lease is that the lease company can often get bulk discounts on cars that available to the consumer so the overall costs of the deal end up being less. There are some really good lease deals to be had.

Buying the car doent make much difference as you'll still be losing money through depreciation - it's just those costs become more visible when you're leasing.

almillar

P.S. Please no comments as to the disadvantages of leasing vs. buying..

All this mileage limit malarkey would be much less important if you simply bought a car.
Personal Leases just seem pointless to me.
No tax advantages for a start.
Though they do allow fixed monthly budgeting in most cases.
But the fixed monthly outgoings also never end, ever. Unless you actually buy a car.

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