Octopus Energy reviews: Give your feedback

matelodave

I gave them a meter reading yesterday 1st September but for some reason it's been recorded as 7th September.

Anyone know whats going on or has the IRESA debacle overloaded their system

brewerdave

matelodave wrote: »

I gave them a meter reading yesterday 1st September but for some reason it's been recorded as 7th September.

Anyone know whats going on or has the IRESA debacle overloaded their system

Gave them a reading on 31st August - correctly recorded as 31st HOWEVER they are still showing a "change of supply" reading for 7th August which is lower than my last reading with IRESA (which was used to raise my final "bill") from the 31st July:(

This reading was invented by IRESA but then vanished from my online account with them - I've had assurances that it won't be used to raise my first bill with Octopus -but I have the funny feeling that they are going to try to double charge me for some kwh!!

1974Stephen

Hi.

Just to add my feedback on this Octopus Energy.

Got a 1 year contract at a good price, cheaper than previous supplier.

I used a code from this website and got £50 credited to my account.

Have contacted them by email and they replied the same day. So all good for me really.

devondiver

Just to add my praises to the Octopus Energy general level of prices and service. Apart, that is, from the brief exchange of email correspondence (copied below) which, if repeated on a significant scale, could be viewed as a thinly-veiled attempt to swell their coffers just at the period when they know their revenues will take a dive. Most consumers will probably not challenge their estimates and therefore end up overpaying for significant periods of time. So if anyone's interested:

From: Octopus Energy [mailto:hello@octopus.energy]
Sent: 26 June 2018 18:00

Subject: Important: Your payments are changing

Hello Paul,

I'm Ruby, and it's my job to help you keep your account in good shape, and make sure you don't build up too much credit or debt on your account balance.

I've just reviewed your account to check your monthly payments are set to the right amount.
Based on our latest estimates, you're actually using an average of £7.31 more each month than your monthly payments account for.

This means your account balance is currently £41.34 behind where we'd expect it to be at this time of year.

The simplest way to get your balance back on track is with a one-time payment of £41.34 on a credit or debit card, and increasing your monthly Direct Debit to £90.85.

Just reply to this email if you think we've got something wrong or if you'll have difficulties making the new payments, and I'll get back to you promptly.

If I don't hear from you, I'll adjust your monthly payments to £99.92, starting with your August payment, which will get your account balance back on track over the next 12 months.

I'll continue to review your account regularly to check your Direct Debit is set to the right amount.

Many Thanks,
Ruby Mitchell
Account Health Manager

- and my reply:
On Wed, Jun 27, 2018
Dear Ruby,

Thank you for your email and the excellent service provided by your company to date.
You will be pleased to hear that I closely monitor and regularly analyse my electricity usage with a view to minimising my bills and our (in its broadest sense) energy consumption. As an aid to this it is very useful to have a monthly target which provide an annual expenditure ceiling within which to aim.
According to my analyses we are on target and over the next two or three months my account will be showing in credit as expected (although probably not so much that a refund will be required). In my view the monthly overrun so far is about £4 but this is calculated over the past 9 months which (significantly) do not include the summer period when our electricity usage is minimal as we use no electrical heating and are in fact away much of the time.
I shall be happy to enter into further discussions on the exact figures should you so require but would prefer to wait and see.
So: please do not alter my direct debit until we have a full 12 months figures behind us and we can then agree on any adjustments necessary.
Thanks and regards

- and their reply:
Hello Paul
Thank you for your email. If only all our customers took charge of their energy consumption as closely as you.
I have amended your DD to the original amount.
Please do not hesitate to get in touch if you ever have any questions.
Enjoy the sunshine.
Kindest
Anne

matelodave

That's pretty good and at least they've accepted your reply but it does rely on the customer to have some idea of his consumption profile through the year.

However, sadly that's not the case. Most customers are totally oblivious of what they use and what it's costing until they get a ginormous bill because they didn't keep track and then get upset whentheir DD is increased.

I, like you have a pretty accurate profile of my monthly consumption and can estimate within a couple of ££ how much my annual consumption will cost and which months I'll be in debit and which in credit. For some reason some energy companies don't seem to grasp this and want to keep faffing around with the DD payments

I monitor my consumption against the profile to ensure that I'm on track and that my DD will balance out at the end of the contract.

devondiver

Most customers are totally oblivious of what they use and what it's costing until they get a ginormous bill

- I think most energy suppliers are on top of this now and aim to keep your account in credit - excessively in many cases. In my own experience, some years ago, when they didn't bump up my DD to keep pace I simply contested the bill, saying they should have kept up to speed, and they just wrote off a large part of it. Perhaps they learned something.

pheasant_plucker

I was forced onto Octopus due to the collapse of Iresa, but being a heavy user of electricity could not afford their electric tariff of over 14p/kwh which is 5p more than my present supplier that I switched to. Iresa owed me a credit balance and now so does Octopus as they took a monthly payment before I used much energy, a total of over £300 and I am still waiting for it after several weeks of emails asking for it to be paid into my account! All the money grabbers celebrating their £50 switching bonus will soon have paid Octopus back due to their exorbitant electricity tariff, won't be happy clapping then. :T

wakeupalarm

pheasant_plucker wrote: »

I was forced onto Octopus due to the collapse of Iresa, but being a heavy user of electricity could not afford their electric tariff of over 14p/kwh which is 5p more than my present supplier that I switched to. Iresa owed me a credit balance and now so does Octopus as they took a monthly payment before I used much energy, a total of over £300 and I am still waiting for it after several weeks of emails asking for it to be paid into my account! All the money grabbers celebrating their £50 switching bonus will soon have paid Octopus back due to their exorbitant electricity tariff, won't be happy clapping then. :T

Which energy company offers electricity unit prices of 9p/Kwh ?

Missmarie

Well, just to add here that I switched over to them and no problems. They are cheaper than the previous supplier. I have seen they are a white label supplier including Marks and Spencer. No problems at all I am happy to report.

Asl77c

what code? im just gonna switch and thought id ask?