Octopus Energy reviews: Give your feedback

System

aj_m wrote: »

A few months ago they switched from "account month" statements to generating one whenever you give a meter reading (or an estimated one after 3 months if no reading). I give a reading on the last day of the month and the statement is ready the next day. All very clear, accurate and efficient so far.

Thanks. Sadly, Octopus like a number of the new/small suppliers writes about everything but the basics of getting an accurate bill. There is nothing about this in their FAQs or the contract terms and conditions.

fox_warrior

aj_m wrote: »

A few months ago they switched from "account month" statements to generating one whenever you give a meter reading (or an estimated one after 3 months if no reading). I give a reading on the last day of the month and the statement is ready the next day. All very clear, accurate and efficient so far.

I do have a recollection of an email saying about going to 3 monthly statements but I've deleted it. I always give meter readings as soon as the email reminder arrives but I haven't had a statement since January. That's why I emailed them, just to check. I still haven't had anything back yet. It's not showing on my Octopus account either.

ASavvyBuyer

Hengus wrote: »

On what day of the month does Octopus bill from? I ask because some suppliers always bill from the last day of the month, and others use the date on which the supply was taken over.

I can now confirm what others have said about getting a bill/statement when you submit a reading.

Had the email from Octopus over the weekend confirming that the Opening Reading had been approved.

Therefore, submitted a meter reading yesterday; on-line account updated immediatly with new balance and email received this morning with a pdf of the new bill/statement attached.

All details clear and correct, including referral payments.

Feels good to get back to good customer service, but at an overall price cheaper than Iresa when you take into account the referral scheme payments.

Now just waiting for the final bill from Iresa; which, as I know we will owe them some money, will probably arrive a bit quicker than if the account was in credit.

System

ASavvyBuyer wrote: »

I can now confirm what others have said about getting a bill/statement when you submit a reading.

Had the email from Octopus over the weekend confirming that the Opening Reading had been approved.

Therefore, submitted a meter reading yesterday; on-line account updated immediatly with new balance and email received this morning with a pdf of the new bill/statement attached.

All details clear and correct, including referral payments.

Feels good to get back to good customer service, but at an overall price cheaper than Iresa when you take into account the referral scheme payments.

Now just waiting for the final bill from Iresa; which, as I know we will owe them some money, will probably arrive a bit quicker than if the account was in credit.

It would good though if suppliers included this important bit of information in their Welcome Letter or FAQs. I will make the point to Octopus if they ever get round to answering my question.

BobsonUK

New Octopus customer here, just got my first bill.

The bill only has my gas information, nothing about electric.

Used to EDF combined bill, not sure how Octopus does billing, is it normal to get a separate bill or should I have been sent a combined bill?

My online account says £0.00 for electric.

Thanks for any info.

fox_warrior

BobsonUK wrote: »

New Octopus customer here, just got my first bill.

The bill only has my gas information, nothing about electric.

Used to EDF combined bill, not sure how Octopus does billing, is it normal to get a separate bill or should I have been sent a combined bill?

My online account says £0.00 for electric.

Thanks for any info.

All my bills / statements have been combined.

Pac47

I have had 1 contract with them. Very happy with the clear billing and great first contract unit price and daily charge. However the customer service leaves to be desired. At the end of my contract I emailed them to know my new tariff but no answer came, or too late when I had switched. Slightly disapointing.

BobsonUK

fox_warrior wrote: »

All my bills / statements have been combined.

Yeah I e-mailed them and a combined bill was e-mailed to me soon after.

I guess the first bill was a mistake, a small bump in an otherwise faultless service.

Thanks.

wellingtonboots

Hi Guys,

I'm thinking of switching to octopus, read some good reviews about them on trustpilot but its so positive I find it hard to believe.

Has anyone had any problems with octopus, if so what are they? If I have an economy 7 meter can I still join and will my smart meter still work? It was installed by southern electric.

Also do they still do referral discounts?

System

wellingtonboots wrote: »

Hi Guys,

I'm thinking of switching to octopus, read some good reviews about them on trustpilot but its so positive I find it hard to believe.

Has anyone had any problems with octopus, if so what are they? If I have an economy 7 meter can I still join and will my smart meter still work? It was installed by southern electric.

Also do they still do referral discounts?

Hi - welcome to the forum. My experience so far suggests that Octopus are putting a lot of resources into getting their offer right. The transfer process was seamless and they kept me informed throughout. Bills are available each time you post an actual meter reading.

They will accept Economy 7 customers.

From their FAQs:

I already have a smart meter, will it work with you?

We use the same Secure brand meter as Utilita, First Utility, OVO, E.ON, and Bristol Energy, so if it's from one of them, it'll work.

If it's from a company not listed, it won't be compatible, and will become "dumb" !!!8211; that is, it will work just like a normal meter. You'll lose the "smart" benefits, so will have to give us meter readings manually, and your In-Home Display might not work.

This supplier compatibility issue is one of the tricky things about the current smart meter model (SMETS1) being installed around the UK !!!8211; read more about this on our blog.

Friends and Family referral links are available. They are worth £50 which will be credited to your account about a week after the actual transfer of supply.