Flight Refund

Squatchy

On the morning of April 7th I booked 4 flights with BA (using a credit card - £550 in total), however, in the afternoon, I rang BA to cancel the bookings and then re-book flights with a hotel included. They told me I was entitled to a full refund as I had cancelled the bookings within 24hrs.
On April 20th I rang BA to ask when I would receive my refund as I had still receieved it. They apologised and said the original cancellation had "not gone through" but they would cancel the flights again and that I should allow 10 working days for the refund.
Today (May 12th) I rang BA to ask when I would receive the money as I still waiting for the refund? I was told that they needed 72hours to fix the problem and would call back.
My flights should have been cancelled on April 7th, over one month later I have still yet to receive a refund and have had to pay credit card interest charges, am I entitled to claim these back from BA?

PeacefulWaters

I'd certainly submit a separate complaint requesting it.

If they don't play ball you could move to MCOL. Make sure you can prove your consequential losses.

mgdavid

It's not the airline's fault you didn't pay for the tickets from your savings and chose to use credit instead....

callum9999

mgdavid wrote: »

It's not the airline's fault you didn't pay for the tickets from your savings and chose to use credit instead....

This absurd sniping is making this board more and more unpleasant to be on as the days go by...

redpete

mgdavid wrote: »

It's not the airline's fault you didn't pay for the tickets from your savings and chose to use credit instead....

How do you know they didn't have savings to pay for the original tickets but not enough to cover the two sets of tickets they have now paid for?

PeacefulWaters

mgdavid wrote: »

It's not the airline's fault you didn't pay for the tickets from your savings and chose to use credit instead....

The airline has caused double costs against one lot of savings by failing to honour their own contractual commitment.

While its undoubtedly poor administration rather than deliberate they are, in my view, liable for any additional costs caused by their failure here.

jpsartre

mgdavid wrote: »

It's not the airline's fault you didn't pay for the tickets from your savings and chose to use credit instead....

But it's the airline's fault that they didn't process the refund as promised which is what the OP is complaining about.

mgdavid

OK let's try a different angle.
What do the BA Ts & Cs say about refunds and how long it may take to pay them? Have BA actually broken a contractual term?
If so have you made an official complaint following BA's formal complaint process?
If 'yes' then I would expect a compensatory sum to at least cover interest charges.

callum9999

mgdavid wrote: »

OK let's try a different angle.
What do the BA Ts & Cs say about refunds and how long it may take to pay them? Have BA actually broken a contractual term?
If so have you made an official complaint following BA's formal complaint process?
If 'yes' then I would expect a compensatory sum to at least cover interest charges.

Your original post was completely unnecessary and seemingly only motivated by a desire to be rude.

As to your change in argument, I'm not aware of BA specifically having an official timescale. Though as they've repeatedly failed to even begin the process and it's been 5 weeks, it's clearly gone beyond what is reasonable and several deadlines they were quoted have passed.

But shame on them for having the audacity to book a holiday when their savings can't cover the cost of two of them...

mgdavid

callum9999 wrote: »

Your original post was completely unnecessary and seemingly only motivated by a desire to be rude.

As to your change in argument, I'm not aware of BA specifically having an official timescale. Though as they've repeatedly failed to even begin the process and it's been 5 weeks, it's clearly gone beyond what is reasonable and several deadlines they were quoted have passed.

But shame on them for having the audacity to book a holiday when their savings can't cover the cost of two of them...

seeing as you prefer to scratch the sore than try to get the point:

the OP asked if they were 'entitled' to claim for credit card interest charges caused by the late repayment. My point is 'no, not entitled' as how they paid is entirely their personal choice.

Squatchy

I used my Lloyds Amex card so I would get Avios (air miles) rather than a debit card, I have the funds for the flights and intended to pay the balance right away.

When I cancelled I wasn't given a refund time, however after 2 weeks and no refund I rang BA who apologised and put the refund through again,this time told it could take up to 10 working days. I rang them them after 13 working days to ask where my refund was!?! They apologised again and told me they needed 72hrs to fix the issue and would ring me back. However, later in the day a duty manager rang to apologise and say that I would get the refund within 5-7 working days, they then emailed me, stating 5-7 days and to contact them directly if it had not been refunded. As yet, no refund...3 working days to go.