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Item repaired once, faulty again. Refund?
Comments
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I would suggest that as you appear to use this bike in a casual manner - "I didn't use the bike much during the winter" - being without the bike for two weeks probably wouldn't be seen as a significant inconvenience.
Your conclusion is based on?? Are you providing Consumer Rights advice here?
When the bike was out for repairs, it was not during the winter, it was when I needed a bike...0 -
Your conclusion is based on?? Are you providing Consumer Rights advice here?
When the bike was out for repairs, it was not during the winter, it was when I needed a bike...
I would say it is based on your own exact wording of you have had the bike for a year and their first failure was after just three months of low mileage use. So you bought it last May and by August when it became faulty it was hardly used. You then didn't use it over winter (not sure what happened to last summer, between August and now is a long winter) and it has failed again with very low mileage.
If it has such low mileage when you have owned it for a year it is very obviously not a significant inconvenience to be without it for another two weeks while a repair is sorted. You'd be hard pushed to claim that it is that bad being without it.
The law doesn't state that a remedy can't cause inconvenience only that it can't cause significant inconvenience. Being without what is essentially a luxury item for a short time is not a significant inconvenience.0 -
What you have already told us.Your conclusion is based on??
No, certainly not. Just offering an opinion.Are you providing Consumer Rights advice here?
If you want advice then my suggestion is that you visit a solicitor.
OK, so it may well have been inconvenient, in the same way that a non-working television is inconvenient to some people, but did it cause significant inconvenience?When the bike was out for repairs, it was not during the winter, it was when I needed a bike...
Based on what you have told us, in my opinion, it did not cause significant inconvenience.
As you have rightly indicated, my opinion counts for nothing.
The only opinion you can rely on is that of a County Court Judge.0 -
I raised a small claim and got a full refund.
Therefore, most of the "advice" provided on this thread by so called expert was useless...0 -
I raised a small claim and got a full refund.
Therefore, most of the "advice" provided on this thread by so called expert was useless...
re the bold bit - no-one claimed to be an expert.Don't put it DOWN; put it AWAY"I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
Janice 1964-2016
Thank you Honey Bear0
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