A problem opening my payslip online

Top_Dog

I get my payslip online via PDF and have been doing so for years with no problems and the email i get is auto-generated

Now i do have a problem i cannot open the PDF attachment which contains my payslip when i click on the PDF attachment a notice comes on screen which says

Microsoft Word Online

Sorry there was a problem and we can't open this PDF . If this happens again try opening PDF in microsoft work

How do i solve the problem ?

JJ_Egan

Can you not download the PDF .
Then use a different PDF reader plenty of free ones .

cookie365

Looks like you've accidentally changed the default app for viewing pdfs. What email app is it? Or if it's webmail, what browser?

pmduk

Could Windows 10 have been resetting your defaults?

Top_Dog

JJ_Egan wrote: »

Can you not download the PDF .
Then use a different PDF reader plenty of free ones .

I have tried downloading it and a page comes up which says ' The website cannot display the page ' and I have tried refreshing the page with no luck

How do I use a different PDF reader

Sorry I am only a rookie on this subject

Top_Dog

cookie365 wrote: »

Looks like you've accidentally changed the default app for viewing pdfs. What email app is it? Or if it's webmail, what browser?

Hotmail

Not sure if this answers your question

Top_Dog

pmduk wrote: »

Could Windows 10 have been resetting your defaults?

I guess the PC I use is Windows 7 a library PC

AndyPix

With it being a library computer, you may not have sufficient rights to do this , but ..


Click the start circle, then click "default programs", then click "associate a file or protocol with a program"


Then scroll down to ".pdf" and if it isn't associated with adobe acrobat reader then click "change program" and choose adobe reader ..


Hope this helps
Andy

agrinnall

The fact that the message mentions Word strongly suggests that it is an incorrect file association. Have you tried on more than one PC at the library? I'm not sure whether the association would be done locally on the machine or centrally on a server. Either way you may not be able to resolve it yourself, I would just report it to library staff and ask them to fix it.