Printer not working after factory restore

cherry76

I did a factory restore on windows 7 and printer is not working, it is HP deskjet 640C. I have downloaded driver etc but it still will not work. Any suggestions? Thanks

Le_Kirk

What are you using to send the print request to the printer? After your factory restore, did you then tell the programme (let's say Word) which printer to use? Control panel, devices and printers. Can you see one? If not you might have to install new printer. If you can see it, click on it, make it default, go to print management (will vary depending upon printer manufacturer) and see if you can send a test page.

cherry76

There is a yellow query on the printer I can see it but it is not recognized. When trying to add new printer the model is not on the list. Thanks

Oblivion

cherry76 wrote: »

I did a factory restore on windows 7 and printer is not working, it is HP deskjet 640C. I have downloaded driver etc but it still will not work. Any suggestions? Thanks

If you allowed Windows to find the driver, try downloading the driver from the HP site ... or vice versa.

Le_Kirk

Do you have the original disks that came with the printer so you can reinstall it. The yellow exclamation means there is a fault (possibly incorrect or missing driver).

almillar

I have downloaded driver etc

Downloaded it, and then installed it?

If you've done those, goto your yellow icon screen, right click, properties, update driver.
Hopefully your computer will find the newly installed driver, or maybe you can point it in the right direction.