Fawlty goods right to refund

rolls99

Thanks for all the replies

(Edited)


I contacted B and Q later in the day to ask what they accepted as proof to be told they could
not tell me; I didn't see this as B and Q telling me what the law was - more what they accepted
as proof - or their 'terms' in the same way as they might accept an unopened return even
although the law does not say they must (from a shop).


It was clear in the shop that there was no refund there and then, which was fair enough.


The point about testing was not about inconvenience to myself, but there were two options:


1) I took the item away with acknowledgement of the reported fault and B and Qs position - which they were not willing to do .
2) Leave the item to be tested - I was always willing to do this, but merely asked, as above for acknowledgement that this was what was happening.


I was told "I am not putting anything in writing" and the stalemate arose from this; I did not feel that this was an unreasonable request - and eventually after an hour I did get something - of sorts "in writing"; this was solely to show what had taken place and when, and I felt, that after all as I'd asked for my comments about the fault to be recorded then this could only "Help" B and Q if they could then prove this was not the case - and, conversely, assist my side by showing what B and Q told me there and then; they did literally want me to walk away leaving it (or to take it away) which was not something I was happy to do in the circumstances

ThumbRemote

If they agree there's a fault, then they'll refund you and 'all's well that ends well'

If they continue to claim there's no fault, they should return the item to you. In this case use a camcorder/phone or similar to record the fault happening, then use that to show them in the store.

rolls99

Yip. that's what I was thinking; it was more the fact BQ could/would not say "that would suffice as evidence".
anyhow, we'll see how it goes