PPI rejected by ombudsman

ClaireTaylor

Please help, unsure whether there is anything else I can try.
I didnt realise i had ppi on a store card which ive had for 17 years. I wrote to the company twice and was turned down for having it refunded. I then wrote to the ombudsman as this site suggests and they said they couldnt take it further as the ppi started more than 10 years ago? Is there anything else i can try, as i believe i was missold and would like to claim it back, thank you.

Alice_Walker

Did you not have any statements in all that time? It would have been detailed on each one.

[Deleted User]

You really have nowhere to go other than court, which is not recommended-particularly with the "complaint" reason you gave.

ClaireTaylor

Thank you. Yes i had statements but never took much notice as it was only ever a couple of £'s and as i had no idea i had ppi, i thought it was something else.

[Deleted User]

ClaireTaylor wrote: »

Thank you. Yes i had statements but never took much notice

That's really not a valid complaint reason. It's a myth sponsored by claims companies that PPI was routinely added to finance without the knowledge and permission of the customer. People have had success giving this "reason", but only because the Bank or FOS have found other faults with the sale.

ClaireTaylor

Obviously i had other reasons for reclaiming which i have not gone into. Just wondered if any knew if i had any other options. Seems really unfair that some people get it back and others dont.

[Deleted User]

ClaireTaylor wrote: »

Obviously i had other reasons for reclaiming which i have not gone into.

So why was your complaint rejected? If it was due to a time bar then there is nothing the ombudsman can do...

dunstonh

ClaireTaylor wrote: »

Obviously i had other reasons for reclaiming which i have not gone into. Just wondered if any knew if i had any other options. Seems really unfair that some people get it back and others dont.

Yes, some try-it-on complaints get lucky and some genuine complaints fail.

What is the actual reason the FOS rejected it as there is no 10 year rule. Was it pre-regulation (which happened in 2005 - so close to years ago)? The FOS normally give the reason.

ClaireTaylor

Yes it was taken out in the 90's before the rulings for ppi came out in 2005.
I was just told where to tick and sign when it was taken out. I wouldnt need it with the conditions if my employment.

[Deleted User]

ClaireTaylor wrote: »

Yes it was taken out in the 90's before the rulings for ppi came out in 2005..

There were no such "rulings" on PPI. 2005 was simply the date that general insurance sellers became regulated.

But it means the Ombudsman has no jurisdiction over the sale of your PPI and this information should have been in your initial rejection letter.

Unfortunately, you were never likely to have any success with a pre-regulation complaint about a store card.

Note that Banks were signatories to an earlier regulatory body, which is why old complaints to them are still successful.

magpiecottage

dunstonh wrote: »

there is no 10 year rule. Was it pre-regulation

This is relevant to the court option because if it was preregulation then not only will the court only look at the law as it stood at the time but there is a 15 year rule in section 14B of the Limitation Act 1980 which can be applied to stop the claim.