car insurance renewal with unexpected 'at fault' incident

alidpr

I've just received my car insurance renewal and their is a claim from the end of 2015 on it which is listed as 'at fault'. This was a clash of wing mirrors which I did NOT accept responsibility for when reporting it to my insurer but made no attempt to claim on my own behalf as the repair cost was minimal (£30 for a cowling and some new mirror glass). I subsequently heard nothing more from my insurer until this renewal notice and they appear to have accepted fault on my behalf and paid for the 3rd parties claim (£500!). Shouldn't they have contacted me to say that the claim was being contested and is there anything I can do about it now as it has ruined 10 years of no claims bonus and driven up my premium? Thanks.

Retrogamer

alidpr wrote: »

I've just received my car insurance renewal and their is a claim from the end of 2015 on it which is listed as 'at fault'. This was a clash of wing mirrors which I did NOT accept responsibility for when reporting it to my insurer but made no attempt to claim on my own behalf as the repair cost was minimal (£30 for a cowling and some new mirror glass). I subsequently heard nothing more from my insurer until this renewal notice and they appear to have accepted fault on my behalf and paid for the 3rd parties claim (£500!). Shouldn't they have contacted me to say that the claim was being contested and is there anything I can do about it now as it has ruined 10 years of no claims bonus and driven up my premium? Thanks.

Did they give you a break down of the costs which made up the £500 claim?

What was the last correspondence you had with them regarding the disputed liability?

Could you describe in detail the accident which led to wing mirrors clipping?