We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Co-op Bank Review of PPI Letter

Options
My husband successfully claimed back mis-sold PPI some time in 2012/2013 on an old northern rock together mortgage credit card that had been transferred to the Co-operative Bank. The card is closed and we moved about 2.5 years ago and have this week he has received a letter saying that they have been ‘trying to contact him’ following a ‘review of PPI policy sales’.
He called the number as advised and they now want him to go into a branch to provide ID. Sounds simple enough but he has MND and is wheelchair bound.
Anyone had this before? Is it likely to be good news if they are going to so much effort to trace him? Would be really annoying if they just want him to complete a questionaire!
Thanks in advance

Comments

  • dunstonh
    dunstonh Posts: 119,679 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Anyone had this before? Is it likely to be good news if they are going to so much effort to trace him? Would be really annoying if they just want him to complete a questionaire!

    Normally only go this far is redress is likely.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.