Parcel force missed delivery

first78

I got home yesterday to find a card from Parcelforce stating I had missed a delivery from them and they had ticked a box stating my package would now be available for collection from my local post office.

The card also states there is a £1 fee for collecting from the post office. I appreciate this isn't much money but I didn't ask for them to take it to the post office and would have preferred to just rearrange the delivery for another time. Has anyone else come across this?

Doozergirl

I wish they'd taken my parcel, worth £230, to the post office instead of leaving it in my recycling bin. The company I ordered from sent it to the billing address (my house) and I was on holiday. You can guess the rest.

Silver-Surfer_2

first78 wrote: »

I got home yesterday to find a card from Parcelforce stating I had missed a delivery from them and they had ticked a box stating my package would now be available for collection from my local post office.

The card also states there is a £1 fee for collecting from the post office. I appreciate this isn't much money but I didn't ask for them to take it to the post office and would have preferred to just rearrange the delivery for another time. Has anyone else come across this?

Should be free to collect it. Have another read of the card I would have thought the fee was for redelivery.

xyz123

first78 wrote: »

I got home yesterday to find a card from Parcelforce stating I had missed a delivery from them and they had ticked a box stating my package would now be available for collection from my local post office.

The card also states there is a £1 fee for collecting from the post office. I appreciate this isn't much money but I didn't ask for them to take it to the post office and would have preferred to just rearrange the delivery for another time. Has anyone else come across this?

You have three options

1. Contact them and rearrange delivery (free for at least two attempts normally)
2. Collect from their depot (free except your time and travelling cost)
Ask them to delivers to local post office for your convenience and £1 fee applies

casper_g

I've been through this exact thought process myself, but you won't have any fee to pay.


They charge if you request that they redeliver a parcel to the local post office for you, but there is no charge if they spontaneously do so. Maybe they just happened to be going there for someone else and it was convenient, or something!

casper_g

xyz123 wrote: »

You have three options

1. Contact them and rearrange delivery (free for at least two attempts normally)
2. Collect from their depot (free except your time and travelling cost)
Ask them to delivers to local post office for your convenience and £1 fee applies

This is incorrect in my experience. These three options would apply if the card just said they'd missed you and would attempt redelivery, but if the card is ticked to say the parcel is at the post office, you just go and collect it from the post office.


There will be no fee as the fee is for specifying the preference to have the parcel delivered to the post office, not when they make you collect it from there.

arbrighton

Free to collect from post office- have done it a couple of times lately. Better than having to guarantee being in on a particular day for me (and husband seems to rely on that quite a bit for all his bleddy parcels grrrr)

keith969

If you ask them to leave it at the post office, there is a fee of £1. But if they leave it there without being asked, they should not charge.

Sometimes if I'm out they take it to the PO, more often they just leave it on the doorstep, or hide it behind the bins. One time they even left it in the (recycling) bin!