Tarnsferable warranty

DCFC79

sillyfox wrote: »

Hi. Advice please.
Bought a Motorola Moto G (mobile phone) off Ebay.
Had a prompt on the phone that an update was available.
Followed all instructions but the update failed and now it will not work at all.
The phone is a little over a year old which, from what I understand, is within the 2 year period I am entitled to under EU law.
Motorola are finding every excuse they can not to attempt a fix on the phone and now they are saying as I am not the original buyer of the phone that they will not transfer the warranty to me.
I feel this is wrong and that there is still statutory law that the phone must last a minimum of 2 years under EU law and me being a 2nd owner does not remove Motorola's responsibilities.
But I am right and how do I pursue this, as they have washed their hands of it?
Is there anything in The Sale Of Goods Act that protects me?
Many thanks for the help.

Have you tried reboot into recovery mode ?

What's this EU law you speak of ?

shaun_from_Africa

wealdroam wrote: »

Perhaps Paypal's buyer protection, at 180 days, might be more useful.
Need to read what it covers though.

Provided that the OP was truthful with Paypal, they wouldn't be covered by buyer protection.
This only covers goods that don't arrive and goods that are not as described when received and the phone was working perfectly when the OP received it.

Paypal themselves state:"PayPal Buyer Protection is neither a product warranty nor a service warranty."

sillyfox

Thanks for the replies
It was sold as described and the fault occurred from a failed update.
It will not boot in to recovery. I can only get it to boot in to bootloader and anything else just starts a boot loop.
Seems I have myself a shiny black paper weight.
I was hoping that the EU directive would give me some channel of getting Motorola to accept responsibility for bricking the phone. It was their update that did it, but it seems that as soon as it was passed to me then Motorola get a 'get out of jail free' card.

boo_star

sillyfox wrote: »

Thanks for the replies
It was sold as described and the fault occurred from a failed update.
It will not boot in to recovery. I can only get it to boot in to bootloader and anything else just starts a boot loop.
Seems I have myself a shiny black paper weight.
I was hoping that the EU directive would give me some channel of getting Motorola to accept responsibility for bricking the phone. It was their update that did it, but it seems that as soon as it was passed to me then Motorola get a 'get out of jail free' card.

They were never "in jail" to begin with.

Even the original purchaser had no rights with Motorola (unless they purchased it from them.)

marliepanda

I can't wait for this EU directive to finally reveal itself. It's so secretive!!

neilmcl

sillyfox wrote: »

Thanks for the replies
It was sold as described and the fault occurred from a failed update.
It will not boot in to recovery. I can only get it to boot in to bootloader and anything else just starts a boot loop.
Seems I have myself a shiny black paper weight.
I was hoping that the EU directive would give me some channel of getting Motorola to accept responsibility for bricking the phone. It was their update that did it, but it seems that as soon as it was passed to me then Motorola get a 'get out of jail free' card.

Not necessarily. Have you googled "unbrick moto g", there are numerous links of how to fix your phone.