Reclaiming packaged account charges from Ulster bank

gavin_gil

I'm looking into reclaiming packaged account charges from Ulster Bank. I can't remember when I was sold the packaged account but I've been in dispute with them over charges (which is now all sorted) and a few years ago the stopped the packaged account payments because the person on the phone said it was of no benefit to me.


Is it a case of phoning them and asking for the details or do I have to pay a fee to get this?

Mersey_2

Many people have successfully reclaimed packaged account fees from RBS pic (eg many were told they needed to move to NatWest's Adv Gold Acct in order to gain a larger overdraft and many didn't need or use the 'benefits' which the account offered).


Just be aware that if over 6 years you'll almost certainly be time barred from asking for these fees back though.


You can telephone or email; but, hopefully you can find an old statement somewhere.

gavin_gil

Is that 6 years from the last time I paid for it or from the beginning?

dunstonh

There are two time periods that need to be satisfied to allow them to timebar.
6 years from the sale of the product
3 years from being reasonably aware of an issue.

They are allowed to use the change of account from packaged to a non-packaged account as a trigger for the 3 year clock.