What are our rights after recently purchased car is faulty?

hoyteam

Actually, just looked at the purchase date and it was 31 days ago. The 30th day was the day we went into the dealer to ask for our money back before we were told they had three chances to fix it.

neilmcl

hoyteam wrote: »

Actually, just looked at the purchase date and it was 31 days ago. The 30th day was the day we went into the dealer to ask for our money back before we were told they had three chances to fix it.

Not for purchases from October 2015, when the Consumer Rights Act came into force. One attempt at repair only then a full refund.

shaun_from_Africa

The 30 days for the right of rejection without having to allow any attempt at a repair starts on the day after you have taken possession of the goods so you don't count the day that you drove the car away.

However, that's no longer relevant as they have had one attempt at a repair and as this has failed, you can still reject the car.

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

(a)after one repair or one replacement, the goods do not conform to the contract;

(b)because of section 23(3) the consumer can require neither repair nor replacement of the goods; or

(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

http://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

hoyteam

Still can’t quite believe this is happening. We demanded a refund and the car is still at the Nissan garage with an undiagnosed fault. Toyota finally said they would refund our money when the ‘courtesy’ car, which they gave us after they realised it was going to take a while to repair the Nissan, is returned. They said they would collect the courtesy car but the afternoon they were due to collect it they emailed to say they were too busy and they could only collect it in the morning (we can’t take it back because they only insured my wife to drive it and the insurance ran out the day they said they were going to collect it). We are not home in the morning and we can’t afford to take the time off work to sort this out.

To make it worse we have now lost money on insurance, tax, have yet to have confirmation our monthly MOT payment have been cancelled and have generally been treated poorly. And we still don’t have a car and are £6400 down!

This can’t be right, can it?

loskie

take legal advice to recover other losses. Or can the garage supply you with an alternative car?

bigjl

One bit of advice for the future.

Buying a 5yr old car with 13000 miles on it is likely part of the problem.

Car has probably never been fully warmed up since it was brand new.

And £6400 for a 2011 Micra. Wow.

Have a look at the prices for much newer cars at Car Supermarkets.


https://www.cargiant.co.uk/car/nissan/micra/DS63UEX

Have a look at Motorpoint and Fords of Winsford for similar, you have he same rights buying from a Car Supermarket as a Main Dealer, if you buy a newer car it is likely to have a little bit of manufacturers warranty left.

But check service history as it is not unusual for people that have cars on short term lease or contract hire deals to skimp on servicing as they are not intending to keep it long term, but to be honest you should be doing that on any car unless the price and value makes buying on condition more relevant.

I saw some real overpriced rubbish at the local Toyota dealer when we considered an Aygo, last of old shape, and they were £2k more than Car Supermarkets and when I looked over them they all had scuffs and scratches and damaged wheel trims.

hoyteam

Thanks. That's the second time today someone has mentioned Car Giant. Will definitely have a good look there when we get our money back.

bigbulldog

Read this review Below before visiting them.

https://forums.moneysavingexpert.com/discussion/4933622

hoyteam

This is endless. The dealer is now saying they can not give us a refund as they do not have the V5 log book. We do not have the V5 log book either. Any advice?

We had a temporary V5 certificate which we returned to the dealer but not the full V5 log book. Who is responsible for this and how long might it take to get one? 7 weeks, 6400 quid gone and all for a car which had a fault on the day we drove it off and had one afternoon of...

s_b

the log book is not your problem
insist you are given the full money back and tell them to issue a request at their cost from swansea for a new one
sounds a poor dealer setup if they cant afford to repay you for what was obviously a car not fit for purpose