Peopleforplacesenergy DONT SWITCH

valbi27

Each year I look for the best energy deal and this year switched from First Utility to People for Places Energy. I do not recommend you do the same. Customer service is practically non existent and they give the excuse they are a new company and things need to be put in place. Sorry they should have been put in place from the start or don't go into business. First Utility were excellent and I only switched for a slightly cheaper deal, sometimes good service is worth peace of mind.

backfoot

You haven't explained how they were deficient ? How long have you been their customer?

Customer Service means different things to different people.

valbi27

Since the beginning of the month. They requested meter readings but I could not register online from a smartphone, I tried calling left hanging on for ages at all times, tried e mailing no response. They sent a generic "welcome" e mail but I never received a welcome letter giving details. Eventually I managed to register from a laptop. Three weeks after I eventually got an e mail to say they were dealing with complaint. The direct debit was set up wrong so I rang again got through this time and told it would be changed. Got a letter to say direct debit changed amount was but. It bank, so had to ring yet again. All I get is we are a new company apologies but no credit for time and costs of phone call (not a free phone number) a gester would have been nice, money is not the issue. First Utility were excellent you could leave your number and they would call you back, this is not an option here,

valbi27

Apologies for bad spelling typing quickly!

backfoot

It doesn't sound a good experience. Let's hope they improve their act.

Thanks for the feedback. There is usually a dedicated thread for each supplier where feedback can be given. You may want to add your experience there.

davidsuffolk

Odd that you got the welcome email but no welcome letter as it was an attachment to the email for me. Mine is still visible on the website so maybe yours is now you have logged on with a laptop?