Rant about contact us number on back of card

AnotherJoe

Had some fraud on one of my cards yesterday. Bank called me and wanted to run through security questions first, since that could have been part of the fraud (I said "you want to check who I am but how do I know who you are! ) they said call them back.

So, turned over the card to get the number, why the %#}%^ do they print that number exactly where the reversed impression of card number is and in font an ant would have trouble seeing?

I needed reading glasses and a magnify glass to work out what the number was and even then it took a couple of goes.

Grrrrrr

Stevie_Palimo

Maybe Google would would have an answer to save you this terrible ordeal.

AnotherJoe

Well, I'd have gone into my online account and looked there for the absolute answer. But for those with even average eyes these numbers are printed in exactly the wrong place.

And yes I'm well aware this is a first world problem

bigadaj

Old age.....

AnotherJoe

bigadaj wrote: »

Old age.....

I'd say its the opposite perhaps, since my close up eyesite is very good.

FWIW this is a Barclays branded card. Another Barclays card i have, bank debit card, has the numbers printed larger and to the side where they are easily readable.

Its just very poor design on this card (FWIW a Hilton Honors card)

frank777

Did it have a 0845 number too, money grabbers! Always use www.saynoto0870.COM for a cheaper alternative even Freephone!

Ask to be transferred, if need be!

Ian011

frank777 wrote: »

Did it have a 0845 number too, money grabbers!

FCA regulations effective 26 October 2015 require financial services to use a number starting 01, 02, 03 or 080 for contact by existing customers.

Almost all have complied. Those who were previously using an 0845 number have, in the vast majority of cases, simply swapped to the matching 0345 number.

There are a large number of places where the old numbers are still being promoted. Always check the official website of the organisation you are calling for their current contact details.

Ignore all numbers found on old paperwork or on third-party websites.

No_6

Always use my strong reading glasses plus magnifying lenses
to read the contact numbers on the back.

It is old age and too many years looking at computer screens

Vortigern

I agree with AnotherJoe. I've also seen contact numbers made illegible by the embossed numbers.

I keep all the lost/stolen contact numbers in a file on Google Drive, synced to my phone.

cheesetoast

Probably easier to memorise the number than to rant about it.

sparky0138

AnotherJoe wrote: »

(I said "you want to check who I am but how do I know who you are! ) they said call them back.

Never mind not being able to read the number, you should be wary about calling them back...

Fraudsters hijacked our phone line

The 'no-hang up' scam