Tumble dryer fails 3 times in 15 months - what can I do?

PeteW

Hi,

Our £500 Samsung tumble dryer has now failed for the third time in 15 months. Fortunately it is covered by a 2 year warranty, so the repairs haven't cost anything yet.

But at this rate, it's looking likely that it will continue to regularly fail again as soon as the warranty has expired and we'll be left to foot this bill - the first two repairs were major failures that would have cost £300+ each if it weren't under warranty.

I really wasn't expecting this from a high-end model from a reputable brand - our previous £100 budget dryer was still going strong 10 years on!

Samsung have booked in an engineer for the latest failure, but I really don't want a repair - I want a replacement unit as this one just seems to be sub-standard and defective.

Is there anything I can do about this? Or do I just have to accept the repair and deal with post-warranty failures?

Thanks

Pete

Chucky1234

Who did you purchase with? You are entitled to chase the seller for up to 6 years, as long as it is inherently faulty.

What exactly is going wrong with the tumble dryer? Is it the same thing every time? Does the warranty say anything about something not being able to be repaired?

If the product is inherently faulty, the retailer has to either repair, replace or refund (proportionately), depending on what is more cost effective for them.

wealdroam

PeteW wrote: »

Hi,

Our £500 Samsung tumble dryer has now failed for the third time in 15 months. Fortunately it is covered by a 2 year warranty, so the repairs haven't cost anything yet.

But at this rate, it's looking likely that it will continue to regularly fail again as soon as the warranty has expired and we'll be left to foot this bill - the first two repairs were major failures that would have cost £300+ each if it weren't under warranty.

I really wasn't expecting this from a high-end model from a reputable brand - our previous £100 budget dryer was still going strong 10 years on!

Samsung have booked in an engineer for the latest failure, but I really don't want a repair - I want a replacement unit as this one just seems to be sub-standard and defective.

Is there anything I can do about this? Or do I just have to accept the repair and deal with post-warranty failures?

Thanks

Pete

To directly answer your questions:

1) Yes, there is something you can do about this.
Whilst it is convenient to run to the manufacturer every time a fault appears, you are restricted by the terms of their warranty.
For example, although yours may not, some warranties cover 'parts only'.
You should consider using your statutory rights.

2) Post-warranty failures. By statute you have up to six years to seek a remedy for the seller.

Why not read MSE's Consumer Rights guide?
There is a link to it at the top of this page - just under your thread title.