NPower Rebilled - how does it work?

peterc2609

Hi All,

I've had an ongoing problem with my electricity meter for a while.

Cut a long story short - my meter was replaced a month ago. For the previous 3 years I had been 'using' an average of 35 units per day. For the past month (new meter) this is down to 8 units.

NPower have therefore confirmed that the meter which was removed (which has been in for 3 years) was obviously broken and running fast.

They have then said that they can rebill my account, based on the previous year (i.e. the 12 months before my broken meter was put in) as this included winter etc - and would rebill at an average of 20 units... i.e. a 40% ish decrease in electricity usage. I agreed with this (I'd rather have 8 units but hey ho!!)

I watched in my NPower app as all of my bills for the past 3 years were reversed... (a total of around £9200!)

I conservatively estimated that 50% of this could have been for electricity (i.e. £4600) and based on the 40% reduction, I should now be £1840 in credit. *All Conservative guesstimates - I'm thinking that around 60% could actually be for electricity*

NPower have now contacted me to say that I'm either £750 or £250 in credit (one is from facebook chat and one on the phone!)

I'm now on hold trying to get some valid figures to try and work out myself.

Am I going about this the wrong way in thinking that a rebill is that simple??

Carrot007

Yes you are not taking into consideration the standing charge which is due either way.

peterc2609

OK.

I'm not sure what that would be, but surely it wouldn't be £300+ per year?

footyguy

peterc2609 wrote: »

Hi All,

I've had an ongoing problem with my electricity meter for a while.

Cut a long story short - my meter was replaced a month ago. For the previous 3 years I had been 'using' an average of 35 units per day. For the past month (new meter) this is down to 8 units.

NPower have therefore confirmed that the meter which was removed (which has been in for 3 years) was obviously broken and running fast.

They have then said that they can rebill my account, based on the previous year (i.e. the 12 months before my broken meter was put in) as this included winter etc - and would rebill at an average of 20 units... i.e. a 40% ish decrease in electricity usage. I agreed with this (I'd rather have 8 units but hey ho!!)

I watched in my NPower app as all of my bills for the past 3 years were reversed... (a total of around £9200!)

I conservatively estimated that 50% of this could have been for electricity (i.e. £4600) and based on the 40% reduction, I should now be £1840 in credit. *All Conservative guesstimates - I'm thinking that around 60% could actually be for electricity*

NPower have now contacted me to say that I'm either £750 or £250 in credit (one is from facebook chat and one on the phone!)

I'm now on hold trying to get some valid figures to try and work out myself.

Am I going about this the wrong way in thinking that a rebill is that simple??

Forget facebook, the figure you were given on the phone should be correct.

Either way, they should be providing you with a fully detailed bill/statement - that will definitely have the correct figure on it (unless they have reason to amend it by way of another revised bill/statement later).

Autumnella

An average of 20 units still sounds high if you have gas central heating if you've only used 8 upd recently. I would dispute that. What was your annual consumption before the faulty meter was installed?

footyguy

Autumnella wrote: »

An average of 20 units still sounds high if you have gas central heating if you've only used 8 upd recently. I would dispute that. What was your annual consumption before the faulty meter was installed?

It's difficult to assess when considering average daily usage over a year.
When it's dark & cold, you will use a lot more energy than at this time of year.
Remember, apart from the last few days, it's actually been quite warm recently.

I would certainly advise the poster to hold off any such complaint until they have received the fully itemised bill I referred to earlier, and had a chance to carefully consider it's content.