Water under new laminate floor

OshoSan

Hi,
A month or so ago I paid nearly £700 for laminate flooring in my front room and hallway, it is only a small flat but was told it was the best (Quickstep) flooring and done to a high standard.
Anyway not only is there a dip in the hallway (I presume the floor wasn't level which they should have taken into account) but the main problem is where the hallway goes across the bathroom door, water has leaked under the flooring and is squishing if you press you foot on it.
What I want to know is should he have sealed it where it joins the bathroom lino flooring as all he put down was a metal trim that has no fixing and just popped up two days later! I have called him and after pushing him he said he would come and have a "look at it" but said it shouldn't be sealed because it needs room to give! I understand this but surely it would be wise to put some silicone down where it joins a bathroom??
Please any advice before he comes round (he said within a week) would be much appreciated.
Many thanks,
Dan.

jbainbridge

Sounds like the flood in your bathroom should be your first concern!

andyhop

This isn't a installation fault, it's a user issue

Your laminate will now be scrap, no amount of silicone in the world would solve a leaking bathroom how your describing it. If your bathroom is leaking then this should have been addressed before the new floor went down

phill99

You need to speak to your insurers. This is nothing to do with the installation or the laminate. The problem is a leak in your bathroom which has penetrated under the floor. You also need to check the skirting boards and base of the walls as these are probably wet as well.


Water will always find its own way no matter what you do to contain it.

TheCyclingProgrammer

Our quickstep in the hallway joins the floor with our downstairs shower room. It does not require sealing, our installer used a Quickstep incizo threshold bar to take up the difference in levels.

No issue with water getting under the laminate nor would I expect there to be because at best the shower room floor gets the odd splash or drip. As others have said the issue here is your bathroom is leaking sufficient amounts of water for it to get beneath the flooring. Silicone would have prevented that temporarily at best.

TheCyclingProgrammer

Regarding the dip, it depends how much of a dip there is and how much you were willing to pay for the additional prep required to make the floor level.

Before our downstairs laminate was fitted or whole hallway was levelled and some unevenness in our living room too.

In our upstairs bedroom we have a bit of a dip in a low spot in the room. Our fitter has assured us that the dip is within tolerances and it will eventually take up the dip over time and that joins will not come apart.

If the dip is bad then I agree that the fitter should have levelled it first.

How much deflection is there?