EDF cocked up bill told us to pay over £6500 - Advice needed please

fatsam1ton

also since july they can only back date bills back 1 year by law for domestic accounts however if its classed as commercial its slighly different, again energywatch website shows all this and can help, even if you ring EDF and ask and the rep gives the wrong amount of time, shorter than the law states, remember calls are recorded and they often have to use what the reg said on system if its in your favour

newty428

Thank you, I have printed this off and will take it to the chairman tonight at our meeting.

You are a star!!

Terrylw1

Hi,

This type of bill is a common problem when they have a digit missing on the meter.

Some advice for your chairman before you complain any further:

- all your previous bills have been based on 5 digits so when the latest reading was taken, does that appear on your bill. So, you have a previous reading as 5 digits then a new one at 6 digits on the same bill. If the answer is yes, you bill is wrong as the supplier has simply keyed the reading through without amending your previous readings (yes all of them all the way back on their systems!!!) to allow the change form 5 to 6 digits.

By simply billing up on 6 digits from a 5 digit bill, they effectively charge you thousands in error. First they need to find out where this went wrong then amend the previous readinds, bill the latest reading and then add all your payments.

It's there fault, so make them sort it before you pay further. If they won't help, go to Energywatch.

This is a very simple issue to resolve for a Supplier, they just need a prod in the right direction by the sounds of it.

Good luck...

Terrylw1

P.S. I used to be in the electricity game and I once had an issue like this with a large customer who when I sorted it (the same problem as yours) generated a bill for over £100k!

He was such a large user with many properties that we reduced his bill by lowering his rates to a more favourable tariff. Just a nudge nudge wink wink for you...

Cardew

fatsam1ton wrote: »

also since july they can only back date bills back 1 year by law for domestic accounts

I understand that they can only back date bills 1 year by law for domestic accounts where there has been no bill raised at all.

This doesn't apply if inaccurate bills have been raised and there is a debit, or indeed a credit, built up over a much longer time.

In this case bills were raised - it is just they were inaccurate - so even if it were a domestic account the '1 year rule' would not apply.