Dartcharge vent - be warned!

VfM4meplse

soolin wrote: »

I'm just wondering at the need to post this on three seperate boards on MSE. Probably best if you ask the appropriate BGs to move two of the threads and combine them all so that people know where you expect the responses.

Posted on the motoring board for advice, and the Arms and Vents to raise awareness. I'd prefer you didn't merge.

soolin wrote: »

The only issue I have is that they managed to spell my first name wrong which annoys me every time I log in as it was correct before they swapped it over.

Not so long I had a threatening email from Dartcharge, telling me that I had outstanding money to pay. This was news to me, and my online account history confirmed it was not the case.

So I called the powers that be and was told "oh yes, there was a fault on the system..." and the email had been sent out to a number of customers in error. There was no email saying sorry it was an error, which I would expect.

Oyster is not perfect, but it is now fully integrated, the system operates intelligently, and their CS team bend over backwards to help. Dartcharge could learn a great deal from this other .gov.uk service.

Well_excuse_me.

VfM4meplse wrote: »

Posted on the motoring board for advice, and the Arms and Vents to raise awareness. I'd prefer you didn't merge.

I dont go on the motoring board and you sort of forced me to look at the operators website.
I would have happily rocked up expecting to throw a couple of quid in a bucket had you not posted, so thanks for that.
Not that I plan to venture that close to London.

VfM4meplse

Well_excuse_me. wrote: »

I dont go on the motoring board and you sort of forced me to look at the operators website.

I would have happily rocked up expecting to throw a couple of quid in a bucket had you not posted, so thanks for that.
Not that I plan to venture that close to London.

Point proven. Glad my misery has been of service.

The idea that anyone has even sort of forced you to do anything :D:D

VfM4meplse

My case was systematically ignored and escalated (including signed-for postal mail) by Dartcharge, resulting in increased penalty and a threatened court action in the summer. Out of frustration, I then complained via Highways England and eventually everything was dropped. It turned out that the system had failed to apply my updated details to the account. Case closed.

Emovis manage operations on behalf of Dartcharge, and were at fault. Highways England on the other hand were very fair but there is no complete way of knowing how well a system works until you listen to the customer, and in my case, Emovis deliberately chose not to do that. I don't suppose any private contractor wants to acknowledge matters outside of what it is they are commissoned to do until there is financial impact to their bottom line.

So please don't be discouraged, if you think something is wrong with a system, let the powers that be know.

photome

VfM4meplse wrote: »

My case was systematically ignored and escalated (including signed-for postal mail) by Dartcharge, resulting in increased penalty and a threatened court action in the summer. Out of frustration, I then complained via Highways England and eventually everything was dropped. It turned out that the system had failed to apply my updated details to the account. Case closed.

Emovis manage operations on behalf of Dartcharge, and were at fault. Highways England on the other hand were very fair but there is no complete way of knowing how well a system works until you listen to the customer, and in my case, Emovis deliberately chose not to do that. I don't suppose any private contractor wants to acknowledge matters outside of what it is they are commissoned to do until there is financial impact to their bottom line.

So please don't be discouraged, if you think something is wrong with a system, let the powers that be know.

the correct result despite what some on here said

Enterprise_1701C

They seriously need to sort this out though, any vehicles registered abroad get away scott free.