npower - how long after entering my own reading before its updated on their system?

pfpf

as the title says.

entered my MR's today but nothing in history or account to say they are in the system. I can see a nice tariff I would like to switch to but as my readings and the last estimated reading are a little out I would like to make sure my "estimate" for the new tariff includes todays readings.

thanks.

teddysmum

I always change tariff by phone and give the current reading for that day. The changes soon appear online and the new tariff starts on the following day.

pfpf

my readings are now showing on my account, but my last bill from a few days ago has now been reversed. will I be issued a new bill shortly or will it stay like that now till my next due billing date?
thanks.

[Deleted User]

From memory, npower will issue a new bill using your up to date reading but it can take a few days for the bill to be generated.

cing0

From recent experience,
Npower read meter on 01 April 2016. Customer meter read entered online 10 April 2016 and appears in account activity.
Npower send invoice dated 19 April 2016 billed up to 01 April 2016.
Make of that what you will.

nPower

pfpf wrote: »

as the title says.

entered my MR's today but nothing in history or account to say they are in the system. I can see a nice tariff I would like to switch to but as my readings and the last estimated reading are a little out I would like to make sure my "estimate" for the new tariff includes todays readings.

thanks.

Hi pfpf

Most meter readings should update overnight on a working day. We allow 19 days before a bill is due within which to accept meter readings, and again this normally generates a bill overnight.
There are a couple of reasons that your readings may not update straight away: the readings may not fall in line (often as a result of previously estimated meter readings); your account may have been passed for checking due to a potential billing issue; a meter exchange may not have been updated yet; we may be waiting for confirmation from another supplier, with such instances as start or final readings; the readings may have been added onto the system, but may appear as "inactive", meaning they're not used to generate a bill at that time, but may be used to estimate readings if needed in future.

If you'd like to get in touch with your up to date meter readings and your preferred tariff using the information on our profile page, our social media team will be more than happy to get this updated for you, as well as checking to make sure the original readings have updated correctly.

Kind regards

Jess