bol - still waiting for order after 2 months...

competitionscafe

I ordered 2 books from bol on the 21 March (almost 2 months ago) and these have still not yet arrived. However they charged my card for the books on the day of the order. When i contacted them they said that I had cancelled my order - this is blatantly untrue. As they took the money on the date of the order and have failed to deliver the goods after 28 days; am I correct in assumming that I am entitled to the goods I ordered at the price I ordered them at? (They have not refunded me any money and have not supplied the products ordered - breach of contract?). While I could get the books elsewhere (at full price) I don't think that this is satisfactory, given that I have been waiting for 2 months.

Epiphone

If you can phone them do so, if you can't email them asking them to supply the goods in x days or you will refer the matter to your credit card issuer.

strange

There's a few points to be made here.

No Money Saving Expert should ever buy anything from BOL. It's a lottery. I have and I regretted it (details elsewhere).

However, the search engine for these forums is letting people down by not allowing people to search for 'BOL' - claiming that it's too short a phrase for searching. I don't know who's responsible for it, but we need to let them know of this problem.

Phoning BOL is the only way to get a response. Use 0207 7606900 and ask to be put through to BOL customer services. The 0870 number will cost you (and pay them) a fortune.

There is an address for BOL. Use google to find it as they've hidden it on their website in a place where no-one can find it.

My credit card company - Sainsbury's Visa - refused to help me, insisting that they had no liability. I think they failed to read my letter and may be a little hard of understanding, since I never suggested they were liable. Your credit card company may be similarly helpful.

Best thing (as suggested by consumer advice people) is to send them a short letter saying what they owe you and that in 1 week you're going to start pursuing them through legal channels. The small claims court for example. If you can get through to them on the phone though,you'll save yourself a lot of time and letter writing.

Good luck, and I hope you get every penny back from the scum.

Str

pin

I would contact your local trading standards office.

BOL address: BOL.com, Hargreaves Road, Swindon, SN99 9XX.

Consumer Credit Act 1975 I think only applies to orders over £100, however your credit card company may have other protections which will be governed by your credit agreement.

The Distance Selling Regulations may apply, but I'm not sure if it would in your case. Have a look here for more info on the distance selling regs: http://www.dti.gov.uk/ccp/topics1/guide/distsell.htm