Lloyds breaking their own security rules

KJSmith

Clifford_Pope wrote: »

... and seem rather complacent in the assumption that merely saying "This is Lloyds" is enough.

There wasn't anybody on this thread who expressed that opinion.

But I'm glad it was a legitimate call and it is all sorted for you now though.

joe134

Having been in this situation many times, and answered the security Q's, ( all legit as it happens ), I come off the phone wondering," should I have answered those Q's".?
Amex are the worst, just to flog you extras, which I don't want..
As I have an old phone, never used,usually kept in the car for breakdowns only, I am now thinking of registering it with all my banks, as a second means of contact, and if they cold call ,it's ,always on my landline, and ask for security Q's, I will ask them to ring back on my mobile in 10 minutes "please", and give me their number they will use, , so I can check it out first, for security reasons.
Why should I ring them on it, at my cost, and still answer security Q's
Even I have to text myself every 6 months on it, so I don't loose my credit.:)I can never remember the number,have had it 20 years.
Cannot see why they should object, if they are concerned about security.
Nowt to lose;:)