Massive Gas Bill - Advice please?

[Deleted User]

Someone at Sainsburys has given you the wrong info.I work for BG and Sainsburys, they are the same supplier and they have been using smart meters for years. I myself switch between Sainsburys and BG when a tariff comes up I like and the meters both switch as smart meters seamlessly. BG use Sainsburys as a "white label " brand and were offering some of the cheapest tariffs in the UK until OFGEM stopped it.
The gas meter has obviously stopped. They will replace the meter with more or less the same e6 Siemens meter in either smart or dumb mode once they understand the the meter has stopped. I might add that many customers keep the fact that the meter has stopped to themselves.Its not uncommon for electric meters to stop but very rare for a digital gas meter to stop without help from a human hand in some way.It looks like you are basing everything on what the gizmo plugged in the wall is saying, its an electronic bit of hardware.Why dont you just take notice of what the actual meter is saying and stick it in a cupboard like most others do.IMO the IHD is just a bit of amusement for the geeks who like that sort of rubbish and not worth taking up wallplug space. Nearly all my customers I visit reading smart meters gave up on that electronic wizardry very early on once the novelty wore off and dumped it. Take my advice and bin it.
All the info you d ever need, smart or dumb , is readily available in a few seconds with BGs (Sainsburys ) excellent website which works better than the prezzie they gave you for accepting a smart meter. Smart meters are mostly for benefit of the suppliers and rightfully so.

simonjewell

sacsquacco wrote: »

Someone at Sainsburys has given you the wrong info.I work for BG and Sainsburys, they are the same supplier and they have been using smart meters for years. I myself switch between Sainsburys and BG when a tariff comes up I like and the meters both switch as smart meters seamlessly. BG use Sainsburys as a "white label " brand and were offering some of the cheapest tariffs in the UK until OFGEM stopped it.

Interesting info. I was transferred at one point to the BG smart meter team, and they said they couldn't help me because I was with Sainsburys. Maybe things will change with the new meter it looks like I need.

The gas meter has obviously stopped. They will replace the meter with more or less the same e6 Siemens meter in either smart or dumb mode once they understand the the meter has stopped. I might add that many customers keep the fact that the meter has stopped to themselves.Its not uncommon for electric meters to stop but very rare for a digital gas meter to stop without help from a human hand in some way.It looks like you are basing everything on what the gizmo plugged in the wall is saying, its an electronic bit of hardware.Why dont you just take notice of what the actual meter is saying and stick it in a cupboard like most others do.

No, I was just using the pictures to help illustrate my problem. I have been taking readings directly from the meter, not the monitor (although the two readings do match).

IMO the IHD is just a bit of amusement for the geeks who like that sort of rubbish and not worth taking up wallplug space. Nearly all my customers I visit reading smart meters gave up on that electronic wizardly very early on once the novelty wore off and dumped it. Take my advice and bin it.

Geek? Me? Guilty as charged I do monitor our electricity usage a bit with it, but not as much as I used to.

[Deleted User]

I suspect that the IHD has made an error in calculating your annual kwh gas usage at 33528 . Maybe its a case of GIGO because of the stopped gas meter transmitting to the IHD. What does your online account make of it all ?

simonjewell

Plumber has just been round to test the system and test tightness or something - it's all good. Definitely a faulty meter in his opinion.

[Deleted User]

simonjewell wrote: »

Plumber has just been round to test the system and test tightness or something - it's all good. Definitely a faulty meter in his opinion.

Yes, if the index on the meter is nt advancing you have that rare beast, a stopped gas meter. The meter itself has recorded 51000 kwh of gas since it was installed.The date of installation is , or should be, on the yellow sticky label on the gas meter, so you can easily work out the average annual usage.