Section 75 help

firewire1200

Hi

I purchased 4 sets of kitchen led lighting which are modular and where purchased to go in as a single unit, they are faulty and the retailer refused to help, so I submitted a section 75 to Halifax, they have refused it stating that the individual items are less that £100, (4 packs at £35 ea) is this the correct interpretation of s.75 I would have thought that as the transaction was for 140 it would be covered

Thanks

Ebe_Scrooge

No, that's correct - the overall value of the transaction is irrelevant, each individual item must be over £100. But if the lights are genuinely faulty, then the Sale Of Goods act will cover you. If the retailer is playing silly wotsits then it may be worth a quick call to your local CAB who should be able to advise you how to proceed. Assuming the lights are fairly new, and have developed a fault within a "reasonable" timeframe, then the retailer really doesn't have a leg to stand on.

eskbanker

Consider chargeback as an alternative to section 75 if you're still within 120 days of purchase and the retailer isn't playing ball.

firewire1200

Ok, thanks for the info it has given me some thoughts on the next steps