Expired credit voucher/ gift cards

homeworker

Sorry if I've put this in the wrong area.

I wanted to vent my frustrations with Marks and Spencer in their way of giving you a credit voucher. I realize it's a token of gesture but most department stores are very considerate of there customers. I sometimes shop there and when returning I may be a bit late to return , only by a day or two!! What's so frustrating when they hand you a silly paper credit receipt note , which you are bound to loose ! House of Fraser hand you a proper gift card in a credit card format!
When you do realize a year later at the back of your purse that you have this credit note , to your amazement, it's expired!! You try and speak to M&S and guess what they are not interested. It would be handy if they could give it in a proper plastic card format with a longer expiry date.

redfox

moved to the correct board for this type of post.

marliepanda

It's not Martin Lewis' job to babysit people and their money, which is what this post wants.

It's not hard to remember you have a credit note.

They are doing more than they legally have to. They could give you absolutely nothing! Why would Martin Lewis campaign for shops to handhold people?

soolin

homeworker wrote: »

Sorry if I've put this in the wrong area.

I wanted to vent my frustrations with Marks and spencer and there stupid way of giving you a credit voucher. I realise it's a token of gesture but most department stores are very considerate of there customers. I sometimes shop there and when returning I may be a bit late to return , only by a day or two!! What's so frustrating when they hand you a silly paper credit receipt note , which you are bound to loose ! House of Fraser hand you a proper gift card in a credit card format!
When you do realise a year later at the back of your purse that you have this credit note , to your amazement, it's expired!! You try and speak to m&s and guess what they are not interested. It would be handy if they could give it in a proper plastic card format with a longer expiry date. They must gains thousands by list/expired notes!! Why can't Martin Lewis campaign to them to change this . It's just that my mum had 80 pounds who forgot about her credit note came across it and they didn't want to know. She can hardly walk , so trips to m & s for a 80 year old are once year !!

I'm sorry but it does rather sound like you expect to have your hand held throughout your shopping events. Firstly, you can't get things back within the stated returns period - and so any shop would be legally entitled to refuse you any return at all. However, you appear to be given a lot of goodwill by shops and manage to get a credit note out of them when you would not actually be entitled to one. Then to add to that you can't keep the credit note safe, or you forget to use it- and want to blame a shop. I find the statement "When you do realise a year later at the back of your purse that you have this credit note , to your amazement, it's expired!! " - my amazement is that anyone would leave it a year in the first place.

If shopping is difficult for you perhaps only buy when you have a chance to try on something and be sure that it is what you want - or perhaps if these are not all clothes, buy only exactly what you want no impulse shopping no ad hoc purchases. That way the need to return no longer exists.

Bobcrowther

OP calls m&s "stupid" yet cannot determine the correct version of "their", and thinks that " loose" means "lose". Oh, the irony.

ThumbRemote

Bobcrowther wrote: »

OP calls m&s "stupid" yet cannot determine the correct version of "their", and thinks that " loose" means "lose". Oh, the irony.

Probably typos. Isn't that your excuse?

Hermione_Granger

Bobcrowther wrote: »

OP calls m&s "stupid" yet cannot determine the correct version of "their", and thinks that " loose" means "lose". Oh, the irony.

It's a bit like people who do not understand the need for capital letters when writing about M&S.

Bobcrowther

Hermione_Granger wrote: »

It's a bit like people who do not understand the need for capital letters when writing about M&S.

The usual suspects always chip in with something, don't they? We all know that typos are fundamentally not the same thing as someone who can't even get the correct word.

foxtrotoscar_2

Bobcrowther wrote: »

The usual suspects always chip in with something, don't they? We all know that typos are fundamentally not the same thing as someone who can't even get the correct word.

Basic English language skills are getting worse if what I see on MSE is anything to go by.


I cite the recent spat on the Hotpoint tumble dryer thread as an example. Repeated use of 'would of' instead of 'would have' from one end of the discussion and the other repeatedly using 'loose' instead of 'lose'.


Seasoned posters incapable of getting the basics of the language correct. It makes for embarrassing reading to be honest when they repeat the same basic mistake...and fail to notice into the bargain!

daytona0

foxtrotoscar wrote: »

Basic English language skills are getting worse if what I see on MSE is anything to go by.


I cite the recent spat on the Hotpoint tumble dryer thread as an example. Repeated use of 'would of' instead of 'would have' from one end of the discussion and the other repeatedly using 'loose' instead of 'lose'.


Seasoned posters incapable of getting the basics of the language correct. It makes for embarrassing reading to be honest when they repeat the same basic mistake...and fail to notice into the bargain!

I'm not really bothered about someone's spelling. Language is continually changing, so "would of" may turn out to be a correct variation of "would have" in the future. Such is the beauty of all language. Also, people may just be making a simple typo. Or they may not be educated to your level. Who knows! Can't really hold it against them for many of the reasons it could be (education, making a simple typo).

Skipping the spell check on OP's post, but the content is quite funny. I've had the pleasure of dealing with such customers in the past! Both extremes too! Ones who had a voucher expire within ONE WEEK (those were the nightmare ones because, whilst I agreed with them, they got nothing) and ones who had their vouchers extended as a goodwill due to sickness/deaths.

OP's case is clearly a 'tough luck, you didn't spend it in time so you get nothing' sort of job. No sympathy whatsoever.

Anoneemoose

foxtrotoscar wrote: »

Basic English language skills are getting worse if what I see on MSE is anything to go by.


I cite the recent spat on the Hotpoint tumble dryer thread as an example. Repeated use of 'would of' instead of 'would have' from one end of the discussion and the other repeatedly using 'loose' instead of 'lose'.


Seasoned posters incapable of getting the basics of the language correct. It makes for embarrassing reading to be honest when they repeat the same basic mistake...and fail to notice into the bargain!

What really worries me is, because of chronic illness, I regularly suffer from 'brain fog'. Now, although not perfect with grammar, I can 'hold my own' and my spelling is usually excellent. I have, however, noticed since reading a lot of people posting 'could, would, should of' and loose instead of lose etc, I actually begin to doubt myself when I type the correct thing and have to check!

I find M&S fab and looking after a receipt is hardly a task and a half. I have a particular place in my purse that I keep coupons and vouchers etc.