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N power nightmare any help appreciated
kennyburns1977
Posts: 6 Forumite
in Energy
Hi
Looking for advice on a ongoing problem we are having with N power that is turning into a nightmare.
little background, we moved into our property in the November of 2013 and agreed to take N power over with us as our supplier unfortunately at the time the meters that where installed where pre payment but we agreed with N power to have the meters changed to proper meters and be billed quarterly.
now our actual supply start date didnt commence untill 13/12/2013 due to the meters previously being with scotish power.
since then we went for a period of not receiving a bill for electricity or gas until august 2015 and everytime we logged onto our online account it showed us as being upto date and owing nothing . we made a number of phonecalls to complain only to be told not to worry we will get it sorted.
in august 2015 we phoned to complain once again and received a letter apologizing and a bill for £1,140.55 for electricity and £563.46 for gas.
on receipt of this bill we realized we where on the npower standard rob tariff for both gas and electricity and not the duel fuel that was agreed when signing up.
so again we phoned to complain to be told we where on pre payment meters so couldn't change tarif, we advised this wasnt the case and they said they woruld investigate as obviously we couldnt be on pre pay and be being billed :rotfl::rotfl: .
in october we received a letter threatening court action if we didnt pay the full amount again we complained and explained that as it was there billing issue surely we could pay it off monthly as we couldn't afford to pay this in full we agreed to pay £169 per month.
in december I once again checked online to ensure we had now been put onto correct tariff to find the account now had a £1700 credit showing on the account:eek::eek:
so once again we got on the phone to find out what the hel was going off and how could there be a credit ect ect we where then told that they where unable to bill for the electricity at present as when meter had been installed it hadnt been registered and they where chasing this up.
we phoned again in January as again it hadnt been sorted and again they couldnt find the electricity account my wife asked if we could leave them as a supplier and what penalties there would be we where told none and that we would have nothing to pay as account was in credit :eek:
so we decided to move to british gas we moved over to them on the 16th of march and phoned n power once again as received a letter apologizing for there failings and reived 2 cheques £170&£190 that had been awarded to us by them becuase of issue we had.
we phoned N power worried about the final bill not quite believing the final bill had been wiped out to be told on 2 seperate occasions that we where £1300 in credit and they had final meter readings and will now be sending out a cheque in next few days for this amount.
last week we phoned back to find out what was happening to be told there was no credit and infact we owed £1,041.08 my wife explained what she had been told and was told she was as good as lieing and the account had never been in credit.
now I have once again logged onto online account and that is showing a a debit ballance of £654.63 in debit
i have gone back through the account history and I cant make head nor tale of it as its full of bill reversals ect as follows.
Date Activity Detail
08/04/2016 Your bill (PDF) £293.41
08/04/2016 Your bill (PDF) £2,075.27
18/03/2016 Returns £169.00
17/03/2016 Payment £169.00
17/02/2016 Payment £169.00
18/01/2016 Payment £169.00
17/12/2015 Payment £169.00
17/12/2015 Your annual summary (PDF) Your annual summary
17/11/2015 Payment £169.00
10/11/2015 Bill Reversal £1,964.91
07/11/2015 Your bill (PDF) £1,964.91
07/11/2015 Total Write Off due to late bill £550.64
04/11/2015 Bill Reversal £1,704.01
20/10/2015 Payment scheme set-up letter (PDF) Payment scheme set-up letter
11/10/2015 Government Electricity Rebate £12.00
10/09/2015 Bill Reversal £34.48
10/09/2015 Bill Reversal £47.24
07/09/2015 Your bill (PDF) £47.24
07/09/2015 Your bill (PDF) £34.48
17/08/2015 Bill Reversal £1,704.01
Date Activity Detail
17/08/2015 Bill Reversal £103.51
17/08/2015 Your bill (PDF) £1,704.01
04/07/2015 Your bill (PDF) £103.51
03/07/2015 Total Write Off due to late bill £386.45
03/07/2015 Your bill (PDF) £1,704.01
09/06/2015 Manual Posting £50.00
09/06/2015 Transfer £23.00
09/06/2015 Transfer £21.32
09/06/2015 Bill Reversal £180.15
09/06/2015 Bill Reversal £82.83
09/06/2015 Bill Reversal £117.88
09/06/2015 Bill Reversal £183.47
06/06/2015 Your annual summary (PDF) Your annual summary
27/05/2015 Your bill (PDF) £183.47
27/05/2015 Bill Reversal £172.43
07/04/2015 Your bill (PDF) £172.43
06/01/2015 Your bill (PDF) £117.88
16/12/2014 Your annual summary (PDF) Your annual summary
15/12/2014 Your bill (PDF) £82.83
24/11/2014 Bill Reversal £82.83
4/11/2014 Your bill (PDF) £82.83
16/09/2014 Transfer £5.36
03/07/2014 Your bill (PDF) £180.15
13/12/2013 Supply Start Date Letter (PDF) Supply Start Date Letter
12/11/2013 Supply Start Date Letter (PDF) Supply Start Date Letter
16/10/2013 Welcome letter (PDF) Welcome letter
Welcome booklet (PDF, 1.19MB) Welcome booklet
Terms and Conditions Terms and Conditions
16/10/2013 Welcome letter (PDF) Welcome letter
Welcome booklet (PDF, 1.19MB) Welcome booklet
Terms and Conditions Terms and Conditions
but some of the billing dates above do not corespond with billing dates on this summary for same account
08/04/2016 Your bill (PDF) £293.41
08/04/2016 Your bill (PDF) £2,075.27
17/12/2015 Your annual summary (PDF) Your annual summary
07/11/2015 Your bill (PDF) £1,964.91
07/09/2015 Your bill (PDF) £47.24
07/09/2015 Your bill (PDF) £34.48
17/08/2015 Your bill (PDF) £1,704.01
04/07/2015 Your bill (PDF) £103.51
03/07/2015 Your bill (PDF) £1,704.01
06/06/2015 Your annual summary (PDF) Your annual summary
27/05/2015 Your bill (PDF) £183.47
07/04/2015 Your bill (PDF) £172.43
06/01/2015 Your bill (PDF) £117.88
16/12/2014 Your annual summary (PDF) Your annual summary
15/12/2014 Your bill (PDF) £82.83
04/11/2014 Your bill (PDF) £82.83
03/07/2014 Your bill (PDF) £180.15
the final bill reads as such
Amount left to pay from your previous bill £926.86
What you paid on the 17 November 2015 £169.00
What you paid on the 17 December 2015 £169.00
What you paid on the 18 January 2016 £169.00
What you paid on the 17 February 2016 £169.00
What you paid on the 17 March 2016 £169.00
Total cost of energy used £2,075.27
Cancelled bill on 3 July 2015 to be added to amount left to
pay £386.45
Cancelled bill on 7 November 2015 to be taken off amount
left to pay £1,964.91
to be added to amount left to pay £169.00
Total to reach us by 22 April 2016 £747.67
but received a further bill on friday
Amount left to pay from your previous bill £747.67
Total cost of energy used £293.41
Total to reach us by 22 April 2016 £1,041.08
yet online account still says £600 odd in debit.
can anyone please shed light on what the hells going off and my best way of complaining about this as ive gone from having no bills at all to owing £1700 to being £1700 in credit to geting a £1300 refund back to owing £1041.08 yet online system saying I owe £600
all help and advice appreciated
Looking for advice on a ongoing problem we are having with N power that is turning into a nightmare.
little background, we moved into our property in the November of 2013 and agreed to take N power over with us as our supplier unfortunately at the time the meters that where installed where pre payment but we agreed with N power to have the meters changed to proper meters and be billed quarterly.
now our actual supply start date didnt commence untill 13/12/2013 due to the meters previously being with scotish power.
since then we went for a period of not receiving a bill for electricity or gas until august 2015 and everytime we logged onto our online account it showed us as being upto date and owing nothing . we made a number of phonecalls to complain only to be told not to worry we will get it sorted.
in august 2015 we phoned to complain once again and received a letter apologizing and a bill for £1,140.55 for electricity and £563.46 for gas.
on receipt of this bill we realized we where on the npower standard rob tariff for both gas and electricity and not the duel fuel that was agreed when signing up.
so again we phoned to complain to be told we where on pre payment meters so couldn't change tarif, we advised this wasnt the case and they said they woruld investigate as obviously we couldnt be on pre pay and be being billed :rotfl::rotfl: .
in october we received a letter threatening court action if we didnt pay the full amount again we complained and explained that as it was there billing issue surely we could pay it off monthly as we couldn't afford to pay this in full we agreed to pay £169 per month.
in december I once again checked online to ensure we had now been put onto correct tariff to find the account now had a £1700 credit showing on the account:eek::eek:
so once again we got on the phone to find out what the hel was going off and how could there be a credit ect ect we where then told that they where unable to bill for the electricity at present as when meter had been installed it hadnt been registered and they where chasing this up.
we phoned again in January as again it hadnt been sorted and again they couldnt find the electricity account my wife asked if we could leave them as a supplier and what penalties there would be we where told none and that we would have nothing to pay as account was in credit :eek:
so we decided to move to british gas we moved over to them on the 16th of march and phoned n power once again as received a letter apologizing for there failings and reived 2 cheques £170&£190 that had been awarded to us by them becuase of issue we had.
we phoned N power worried about the final bill not quite believing the final bill had been wiped out to be told on 2 seperate occasions that we where £1300 in credit and they had final meter readings and will now be sending out a cheque in next few days for this amount.
last week we phoned back to find out what was happening to be told there was no credit and infact we owed £1,041.08 my wife explained what she had been told and was told she was as good as lieing and the account had never been in credit.
now I have once again logged onto online account and that is showing a a debit ballance of £654.63 in debit
i have gone back through the account history and I cant make head nor tale of it as its full of bill reversals ect as follows.
Date Activity Detail
08/04/2016 Your bill (PDF) £293.41
08/04/2016 Your bill (PDF) £2,075.27
18/03/2016 Returns £169.00
17/03/2016 Payment £169.00
17/02/2016 Payment £169.00
18/01/2016 Payment £169.00
17/12/2015 Payment £169.00
17/12/2015 Your annual summary (PDF) Your annual summary
17/11/2015 Payment £169.00
10/11/2015 Bill Reversal £1,964.91
07/11/2015 Your bill (PDF) £1,964.91
07/11/2015 Total Write Off due to late bill £550.64
04/11/2015 Bill Reversal £1,704.01
20/10/2015 Payment scheme set-up letter (PDF) Payment scheme set-up letter
11/10/2015 Government Electricity Rebate £12.00
10/09/2015 Bill Reversal £34.48
10/09/2015 Bill Reversal £47.24
07/09/2015 Your bill (PDF) £47.24
07/09/2015 Your bill (PDF) £34.48
17/08/2015 Bill Reversal £1,704.01
Date Activity Detail
17/08/2015 Bill Reversal £103.51
17/08/2015 Your bill (PDF) £1,704.01
04/07/2015 Your bill (PDF) £103.51
03/07/2015 Total Write Off due to late bill £386.45
03/07/2015 Your bill (PDF) £1,704.01
09/06/2015 Manual Posting £50.00
09/06/2015 Transfer £23.00
09/06/2015 Transfer £21.32
09/06/2015 Bill Reversal £180.15
09/06/2015 Bill Reversal £82.83
09/06/2015 Bill Reversal £117.88
09/06/2015 Bill Reversal £183.47
06/06/2015 Your annual summary (PDF) Your annual summary
27/05/2015 Your bill (PDF) £183.47
27/05/2015 Bill Reversal £172.43
07/04/2015 Your bill (PDF) £172.43
06/01/2015 Your bill (PDF) £117.88
16/12/2014 Your annual summary (PDF) Your annual summary
15/12/2014 Your bill (PDF) £82.83
24/11/2014 Bill Reversal £82.83
4/11/2014 Your bill (PDF) £82.83
16/09/2014 Transfer £5.36
03/07/2014 Your bill (PDF) £180.15
13/12/2013 Supply Start Date Letter (PDF) Supply Start Date Letter
12/11/2013 Supply Start Date Letter (PDF) Supply Start Date Letter
16/10/2013 Welcome letter (PDF) Welcome letter
Welcome booklet (PDF, 1.19MB) Welcome booklet
Terms and Conditions Terms and Conditions
16/10/2013 Welcome letter (PDF) Welcome letter
Welcome booklet (PDF, 1.19MB) Welcome booklet
Terms and Conditions Terms and Conditions
but some of the billing dates above do not corespond with billing dates on this summary for same account
08/04/2016 Your bill (PDF) £293.41
08/04/2016 Your bill (PDF) £2,075.27
17/12/2015 Your annual summary (PDF) Your annual summary
07/11/2015 Your bill (PDF) £1,964.91
07/09/2015 Your bill (PDF) £47.24
07/09/2015 Your bill (PDF) £34.48
17/08/2015 Your bill (PDF) £1,704.01
04/07/2015 Your bill (PDF) £103.51
03/07/2015 Your bill (PDF) £1,704.01
06/06/2015 Your annual summary (PDF) Your annual summary
27/05/2015 Your bill (PDF) £183.47
07/04/2015 Your bill (PDF) £172.43
06/01/2015 Your bill (PDF) £117.88
16/12/2014 Your annual summary (PDF) Your annual summary
15/12/2014 Your bill (PDF) £82.83
04/11/2014 Your bill (PDF) £82.83
03/07/2014 Your bill (PDF) £180.15
the final bill reads as such
Amount left to pay from your previous bill £926.86
What you paid on the 17 November 2015 £169.00
What you paid on the 17 December 2015 £169.00
What you paid on the 18 January 2016 £169.00
What you paid on the 17 February 2016 £169.00
What you paid on the 17 March 2016 £169.00
Total cost of energy used £2,075.27
Cancelled bill on 3 July 2015 to be added to amount left to
pay £386.45
Cancelled bill on 7 November 2015 to be taken off amount
left to pay £1,964.91
to be added to amount left to pay £169.00
Total to reach us by 22 April 2016 £747.67
but received a further bill on friday
Amount left to pay from your previous bill £747.67
Total cost of energy used £293.41
Total to reach us by 22 April 2016 £1,041.08
yet online account still says £600 odd in debit.
can anyone please shed light on what the hells going off and my best way of complaining about this as ive gone from having no bills at all to owing £1700 to being £1700 in credit to geting a £1300 refund back to owing £1041.08 yet online system saying I owe £600
all help and advice appreciated
0
Comments
-
Show them the above information and give them your ultimatum. Cancel all outstanding monies or you will complain to the energy ombudsman and show the level of incompetence.
British Gas have done this to me on a renovation property but to a much smaller scale.... You dont owe anything... we have reset the bill to 0 ... ignore any bills not in your name they are for previous occupier.... yes your balance really is 0 ... hold on you owe us money + late fees + debt collector fee... They waived about 50% of actual bill and all fees when I showed them all the letters/bills they had sent and the phone calls they had logged from me asking what I really owed and explaining it could not be zero!!
Latest property Im working on is British Gas - they wont let me pay DD as I have previously complained about billing?? I have to wait for a bill and pay online? The mind boggles. DD has to be the most secure for them surely.Mr Generous - Landlord for more than 10 years. Generous? - Possibly but sarcastic more likely.0 -
just to add a bit more info there incompetence they tried billing us we owed £313 pounds when meters where changed from pre payment claiming that was the amount owed it took ages to get through to them to explain it was impossible to have built up a debt on a prepayment meter as it is pay as you go0
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