1st DIRECT PENDING TRANSACTION

rickford · 16 April 2016 at 3:00PM

Hello,

I purchased a bike online which went through and I recieved and email invoice only to realise on the sites main page said do not order we are not processing orders. I have checked my account and the money has been authorised to be taken but hasn't actually been taken meaning by available balance is showing lower than my actually balance, ie pending.

My problem is I have tried via all means to contact the company without any reply. The web says the guy is doing his PhD in Brazil so his contact is rubbish yet still has a website you can purchase things on. I spoke to my bank and they said I have to wait a few weeks to see if they cancel, they did not state an actual amount of time before this transaction can be cancelled and i couldn't find any info on their web.

Surely there has to be a cut of time for the money to be collected by the company?

Any advice?

paragon909 · 16 April 2016 at 3:15PM

rickford wrote: »

Hello,

I purchased a bike online which went through and I recieved and email invoice only to realise on the sites main page said do not order we are not processing orders. I have checked my account and the money has been authorised to be taken but hasn't actually been taken meaning by available balance is showing lower than my actually balance, ie pending.

My problem is I have tried via all means to contact the company without any reply. The web says the guy is doing his PhD in Brazil so his contact is rubbish yet still has a website you can purchase things on. I spoke to my bank and they said I have to wait a few weeks to see if they cancel, they did not state an actual amount of time before this transaction can be cancelled and i couldn't find any info on their web.

Surely there has to be a cut of time for the money to be collected by the company?

Any advice?

Normally it takes about 7 / 10 days or so before a pending transaction is removed and the funds become available, And the bank won't do anything until that time is reached. Or if they funds get confirmed before that then you can dispute the transaction if you don't get the goods.