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Replacing mortar in patio

Hi

I'm hoping some builders can help me here as I'm not looking forward to this job!

The man who did my patio botched the mortaring and I'm now left with a few places where it's crumbling.

When I spoke to another builder, he said that the guy shouldn't have used sharp sand as it has poor adherence. His recommendation was:

2 x soft sand
1 x builder's sand
1 x cement

I have a couple of questions:

What is builder's sand?
The mortar joints are grey (as opposed to the yellow you see in brickwork), so how do I make the mixture more grey without adding too much cement/
what ratio should I use?

Thank you.
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