Computer Crashes: Touch Pad stops working

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Hi,

I have Lenovo U31 laptop with Windows 10 installed. It keeps on crashing. I get a blue screen with the error message "Critical_Process_Died". The laptop then restarts, but then the touchpad does not work. I have to go into device manager, uninstall the mouse driver, then restart to get the touchpad to work again. I have tried updating the mouse driver, but it says it is up to date. Any ideas on how to fix this?

Thanks

forgotmyname

Did it have windows 10 originally? Dodgy driver possibly.

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forgotmyname wrote: »

Did it have windows 10 originally? Dodgy driver possibly.

Yes, it came pre-installed with windows 10.

pmartin86

Try running the lenovo system update utility, if not pre-packaged with your machine, you can get it at

https://support.lenovo.com/gb/en/documents/ht080136

It will ensure your whole system has the latest working Lenovo-recomended drivers without any of the faff!

If that fails, come back and ill try to help further

GunJack

yes, W10 is NOT very friendly when it comes to drivers, that is pretty much a sure bet..

pmartin86

GunJack wrote: »

yes, W10 is NOT very friendly when it comes to drivers, that is pretty much a sure bet..

Helpful comment...

Personally I've never had a problem, if there are win 8 drivers, your fine for 10, and in 95% of cases, win update finds workable drivers if nothing else.

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pmartin86 wrote: »

Try running the lenovo system update utility, if not pre-packaged with your machine, you can get it at

https://support.lenovo.com/gb/en/documents/ht080136

It will ensure your whole system has the latest working Lenovo-recomended drivers without any of the faff!

If that fails, come back and ill try to help further

I have tried that, it did not help.

Lorian

http://support.lenovo.com/gb/en/downloads/ds103733


If that's the right model.

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Lorian wrote: »

http://support.lenovo.com/gb/en/downloads/ds103733


If that's the right model.

Thanks, I updated the driver using that link. The laptop crashed again, but this time round the mouse did not stop working.

Any ideas on how to stop the crashes? A blue screen appears with a message at bottom saying "Critical_Process_Died".

Strider590

Got anti-virus? Try disabling and see if anything changes.