Plantec Assist - Something seems fishy

MEM62

Getting into bed with any claims management company is, at best unwise and, at worst, problematic. Your insurer recommended them because, although they will not admit it, they get a kick back for doing so. You were under no obligation to use them - a fact that may have changed if you have entered into an agreement or accepted a loan bike from them.

If you are not obligated to them have nothing to do with them and refer back you your insurers. If you are already tied in - good luck!