TSB compliant process.

Ogre_De_Flamme

Anyone had a complaint with the TSB recently please tell me the process, partially the number of letters the bank sends. I guess its

1. They ring you after complaining online
2. Send an acknowledgement letter
3. Send a final letter or 8 week notification letter.

Answers from actual experiences in the past 12 months are gladly thanked.

jonesMUFCforever

If they can't sort out your complaint within 2 working days you will get a holding letter.
What type of thing are you complaining about?

Anthorn

http://www.tsb.co.uk/help/complaints/

Phone, write, call into a branch or complete the online form. TSB require a phone number so you can be contacted by their customer services team. From their blurb I'd guess that they are going to make full use of the 8 weeks allowed to resolve a complaint.