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TSB compliant process.
Ogre_De_Flamme
Posts: 98 Forumite
Anyone had a complaint with the TSB recently please tell me the process, partially the number of letters the bank sends. I guess its
1. They ring you after complaining online
2. Send an acknowledgement letter
3. Send a final letter or 8 week notification letter.
Answers from actual experiences in the past 12 months are gladly thanked.
1. They ring you after complaining online
2. Send an acknowledgement letter
3. Send a final letter or 8 week notification letter.
Answers from actual experiences in the past 12 months are gladly thanked.
0
Comments
-
If they can't sort out your complaint within 2 working days you will get a holding letter.
What type of thing are you complaining about?0 -
http://www.tsb.co.uk/help/complaints/
Phone, write, call into a branch or complete the online form. TSB require a phone number so you can be contacted by their customer services team. From their blurb I'd guess that they are going to make full use of the 8 weeks allowed to resolve a complaint.0
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