Experian Are Thieves

thelawnet

Just applied for my credit record, put in my details and it comes up with

Sorry there has been a problem

Unfortunately, we could not process your application for a credit report because we were unable to fully confirm your identity based upon the information available to us.
In order for your application to proceed, you need to write to the address below enclosing a copy of either a current passport or driving licence in your name together with two other original documents connecting you to your present address (eg. bank statement, mortgage statement, council tax bill, solicitor's letter, or recent utility bill in your name) these must be dated within the last three months. Please quote your reference numberdocument.write(parent.hidden.hidden_AUDIT_REF); when you write to us.
Your card has been debited.

Dept. SV
Consumer Help Service
Experian Ltd
PO Box 8000
Nottingham
NG80 7WF


(bolding mine)
This is outrageous practice, I know it's only £2, but the dirty thieves have charged me BEFORE they check whether they can 'verify my identity', which means a load of hassle which isn't worth my time, providing ridiculous numbers of ID documents.

Not to mention that they have not provided any reference number as stated so to get anything done I'm going to have to chase up into some corporate black hole to get one.

Dirty thieves.

YorkshireBoy

Calm down dear!

I had the same message recently (and so have other recent posters), but then received an e-mail within a few hours saying my report was on it's way.

Seems to be a bit of a glitch with their system.

Check your e-mail account in the morning before ringing them.

thelawnet

well I've already forked out £7 for one from Checkmyfile (who are also cheeky beggars and don't bother to tell you that you have to wait for a letter from them before you fork out the money), because I don't have any inclination to spend any amount of time on the phone to these sort of people, so I will be pised off either way.

YorkshireBoy

thelawnet wrote: »

well I've already forked out £7 for one from Checkmyfile (who are also cheeky beggars and don't bother to tell you that you have to wait for a letter from them before you fork out the money...

Yes they do...

How it Works

...if you are unable to answer the online authentication questions correctly, we will send a ‘security key’ letter to you by first class post. This will be sent on the same working day you buy, if before 4.45pm, or if not, the next working day.

The security of your personal information is very important to us. The online authentication system can be reassuringly tough, so not everyone will be able to gain access to their report instantly.