Active direct debits and switching dates

YorkshireBoy

Snakey wrote: »

So you get to keep your gift card, YorkshireBoy!

That was never in any doubt...on my behalf.

Unfortunately my assumption that since they needed you to phone them or go into the branch to deal with the switch that meant they would set it in motion there and then and the switch could therefore take place seven days from the phone call, was incorrect. They have to send you some stuff first and then you have to phone them again. God knows why - they don't want anything signed or anything. But there you go. So the earliest they can now do it is May anyway.

Once you've requested the paperwork, give it 48 hours and then phone them, tell them you've received it, read it, and that you're happy to proceed.


Obviously make sure the DDs are showing in the old account first!