Held to ransom by NGC

BloomingCNG

Posting as we'd appreciate any help and advice you can give as we're slowly losing our mind and a lot of money due to CNG!

We moved into our new home at the start of February. Fairly typical 1970's build in a family area but had been used as a HMO by the previous owner. Obviously it's now returned to residential use and we've had no problems with this anywhere, apart from the gas.

We had been with OVO at our previous address and they informed us that eON were the supplier at this address. As the gas was switched off at the meter when we moved in, we took photos of the meter and called eON. Our boiler was broken and we had no hob (yes, it's a fixer upper!) so had no way of checking the gas supply.

After 3 weeks, eON got in touch to tell us that the gas switch had been stopped by actual supplier, who turned out to be CNG.

We contacted CNG and they told us as the new owner, we had to do a "switch of tenancy agreement". Despite not being tenants, we completed this and sent it back.

They wrote to us and told us that we were out of contract, do not switch supplier and to contact them. By this point, we'd already contacted eON so that shop had sailed.

Since then CNG have written to us to tell us that we are on their out of contract rate and that the bill for the start of Feb is £280!

We're determined to push through but given the time that's passed, would really like advice on the most efficient way to end this saga!

Thanks for reading 😁

BloomingCNG

Oops got the initials of the gas company a little garbled then!

footyguy

BloomingCNG wrote: »

Posting as we'd appreciate any help and advice you can give as we're slowly losing our mind and a lot of money due to CNG!

We moved into our new home at the start of February. Fairly typical 1970's build in a family area but had been used as a HMO by the previous owner. Obviously it's now returned to residential use and we've had no problems with this anywhere, apart from the gas.

We had been with OVO at our previous address and they informed us that eON were the supplier at this address. As the gas was switched off at the meter when we moved in, we took photos of the meter and called eON. Our boiler was broken and we had no hob (yes, it's a fixer upper!) so had no way of checking the gas supply.

After 3 weeks, eON got in touch to tell us that the gas switch had been stopped by actual supplier, who turned out to be CNG.

We contacted CNG and they told us as the new owner, we had to do a "switch of tenancy agreement". Despite not being tenants, we completed this and sent it back.

They wrote to us and told us that we were out of contract, do not switch supplier and to contact them. By this point, we'd already contacted eON so that shop had sailed.

Since then CNG have written to us to tell us that we are on their out of contract rate and that the bill for the start of Feb is £280!

We're determined to push through but given the time that's passed, would really like advice on the most efficient way to end this saga!

Thanks for reading ��

You'll be charged by the existing supplier at their deemed/out of contract rate until the switch occurs.

£280 for 2 winter months isn't extortionate, but ensure they used the correct start reading (I hope you gave that) and that the current bill is also based on a correct end reading i.e. an accurate one as per the meter.

Double check also that you are being charged at the domestic/residential rate of VAT (i.e. 5%)

dogshome

CNG are a Business gas supplier, and now that your property has reverted to an owner occupied domestic dwelling, they should not be supplying you.

History shows that in these circumstances, Business suppliers are loathe to loose the business and often make the changeover to the domestic market as difficult as possible
Best bet is to send them a copy of your Council tax bill which shows the property as being taxed for Domestic use, threatening legal action if they block any future attempt of a Switch to a Domestic supplier

ToomanyPies

BloomingCNG wrote: »

Oops got the initials of the gas company a little garbled then!

You can probably edit your post and fix that. Oh and what's an HMO?

Exemplar

ToomanyPies wrote: »

You can probably edit your post and fix that. Oh and what's an HMO?

House of Multiple Occupancy