End of my tether with N-Power!!!!

Rich40w

Help people!!!
I have a property that I have been trying to sell and despite being told no one was in the property and for all bills to be sent to me, I've had no end of trouble with N-Power such that the bills continued to go to the empty house to the extent that they installed a pre-payment meter without my knowledge. Cutting a long, involved story short, I complained to the ombudsman who ruled in my favour back in February with a £30 'goodwill gesture' (Big deal!!!), re-installation at no cost of the normal meter and a written apology from N-Power. To date they have sent a pathetic e-mail apology that does not answer any questions, paid a £30 goodwill gesture whilst charging me extra for other costs and have not re-installed the meter, claiming they need someone to be at the property due to Health and Safety rules, even though switching to the pre-payment meter had no one at the property!!!

I have been pushing them for answers and am being completely ignored.....what can I do next folks as all I've seen thus far is N-power showing zero respect for the Ombudsman.......their latest strap line is "Standing up for Customers"....biggest joke out!!!!

footyguy

Rich40w wrote: »

Help people!!!
I have a property that I have been trying to sell and despite being told no one was in the property and for all bills to be sent to me, I've had no end of trouble with N-Power such that the bills continued to go to the empty house to the extent that they installed a pre-payment meter without my knowledge. Cutting a long, involved story short, I complained to the ombudsman who ruled in my favour back in February with a £30 'goodwill gesture' (Big deal!!!), re-installation at no cost of the normal meter and a written apology from N-Power. To date they have sent a pathetic e-mail apology that does not answer any questions, paid a £30 goodwill gesture whilst charging me extra for other costs and have not re-installed the meter, claiming they need someone to be at the property due to Health and Safety rules, even though switching to the pre-payment meter had no one at the property!!!

I have been pushing them for answers and am being completely ignored.....what can I do next folks as all I've seen thus far is N-power showing zero respect for the Ombudsman.......their latest strap line is "Standing up for Customers"....biggest joke out!!!!

Sorry to hear of the issues you are having.

I'm really surprised this even got to the ombudsman.

My personal experience with nPower was that I had no difficulty at all requesting an alternative mailing address to the supply address for bills stc to be sent to.

But as the matter has now been passed to the ombudsman service by you (and the ombudsman accepted it) the supplier is under no obligation to discuss matters arising from this complaint with you - you need to go back through the ombudsman service wich you elected to use, and which you presumably accepted a proposed resolution from.

Rich40w

Thanks for the response. Unfortunately the Energy Ombudsman closed my complaint on the 29th Feb after N-power told them they would complete everything by the 16th March. Once this date passed, I asked the Ombudsman what to do next and they too ignored me.....at a bit of a loss what to do next now!

footyguy

Rich40w wrote: »

Thanks for the response. Unfortunately the Energy Ombudsman closed my complaint on the 29th Feb after N-power told them they would complete everything by the 16th March. Once this date passed, I asked the Ombudsman what to do next and they too ignored me.....at a bit of a loss what to do next now!

The matter is only considered closed because you have accepted the proposed resolution. But if the proposed resolution has not been done, then you have to go back to the ombudsman service and let them know, otherwsie they will assume it has been acted on as agreed.

You should have a direct contact number for your case handler - call them, then he/she cannot ignore you.

notamoneygrabber

hi i am probably on wrong tread but my gripe is the switching process.i am moving from EDF to FLOW it seems EDF are doing sadly their level best to be awkward ie do not believe meter readings from FLOW which i gave them so i am in limbo they owe me money not me to them.i hope i never switch again because on the two previous occassions i switched the same happened .feel really fed up .anybody with similar problems

footyguy

notamoneygrabber wrote: »

hi i am probably on wrong tread ..

You are. It is bad net etiquette to hijack another persons thread like this. Please start a new thread on this issue.

notamoneygrabber

ok ok dont get your knockers in a twist i apologise i am not to good on here its different to what it used to be

Rich40w

Just to update, the Energy Ombudsman has come back to me and has followed up with N-Power. N-Power told them that it was "still waiting for the information to be passed back to them from the meter exchange so that it could update its records." In turn the Ombudsman was told that my case is still open with N-Ppower(residential) and the casehandler "will be in contact with you shortly to discuss what still needs to be actioned on your complaint.". It's a shame N-Power could not give me this information themselves instead of ignoring my previous requests! I only hope that if they do choose to contact me by phone, it is not via a with-held number phone as I have already told N-Power I block with-held numbers.....but then again, since when has N-Power paid attention to a customer's advice!!!!

Can't wait to get shot of them!!!!!!