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Experian Credit report

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Hi,

I requested credit report online yesterday and paid £2. Last year when I requested I did get an immediate email confirming my request and that they have taken £2 from my card.

No email arrived so far. Has experian changed the process?

Thanks

Comments

  • National_Debtline
    National_Debtline Posts: 7,998 Organisation Representative
    Tenth Anniversary 1,000 Posts Combo Breaker
    edited 4 April 2016 at 6:37PM
    Hi

    I ordered one myself the other day and received the email confirmation. I also received a second email two days later confirming the Pass Key letter has been sent. You could try checking your junk mail folder if you haven't already.

    James
    @Natdebtline
    We work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps
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