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Halifax App

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Kreacher
Kreacher Posts: 86 Forumite
Fourth Anniversary
in Budgeting & bank accounts
Hi,

Anyone having problems seeing their HTB ISA in the halifax app? When I login it says my account is not compatible with online banking, even though it used to appear in the app and it appears if I view the site on a computer.

Thanks
Save 12K in 2017 #023 = £1345/ £6000 (22.41%)

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20k by April 2018 = £8845/ £20000 (44%)
«1

Comments

  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
    Update the app?


    Downloaded most recent version?. Sat as a first time user I did and it shows my HTB.
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • KJSmith
    KJSmith Posts: 152 Forumite
    They've temporarily removed the ability to view and manage the HTB ISA through the mobile app. As far as I'm aware, they are looking to re-introduce it but don't have a specific date.
    diamonds wrote: »
    Sat as a first time user I did and it shows my HTB.

    Are you sure about that?
  • 20aday
    20aday Posts: 2,610 Forumite
    Ninth Anniversary 1,000 Posts Combo Breaker PPI Party Pooper
    I'm not sure which smartphone you have but I know from the latest update to Halifax Mobile Banking (for iOS) the HTB ISA was removed (temporarily).

    One work around could be using the phone's browser and logging in that way.
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
    KJSmith wrote: »
    They've temporarily removed the ability to view and manage the HTB ISA through the mobile app. As far as I'm aware, they are looking to re-introduce it but don't have a specific date.



    Are you sure about that?

    Certainly, but then a Windows Phone Edge (new internet explorer) browser is in the app, its is built around such. For Apple or Android mobile versions of Safari and Chrome may not be compatible with Halifax.


    Can you do it from the default browser? ie Safari or Chrome on your handset ?
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
    20aday wrote: »
    I'm not sure which smartphone you have but I know from the latest update to Halifax Mobile Banking (for iOS) the HTB ISA was removed (temporarily).

    One work around could be using the phone's browser and logging in that way.

    That is probably why it works on Windows Phone, the app is built around a secure Microsoft Edge that only allows internal Halifax links. If you click on LBG Terms in the app for instance it opens Edge to view the page :)
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • Westie983
    Westie983 Posts: 5,215 Forumite
    Tenth Anniversary 1,000 Posts I've been Money Tipped! Name Dropper
    Its been removed from the App currently, but you are able to view online using a computer or over the counter at any branch, or via telephone banking if you are registered.
    I’m a Forum Ambassador and I support the Forum Team on the Banking & Borrowing, and Reduce Debt & Boost Income boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySaving Expert.
    Save 12k in 2023 #58 Total (£4500.00) £2500.00/£5000 = 50.00%
    Sealed Pot Challenge ~17 #24 Total (£55.00) £0.00/£500 = 0.00%
    Xmas 2023 £1 a Day #13 Total (£85.00) £344.00/£365 = 94.24%
    Virtual Sealed Pot #1 Total (£500) £550.00/£500 = 110.00%
    £2 Savers Club 2023 #17 Total (£25.00) £45/£300 = 15.00%
    The 365 1p Challenge 2023 #7 Total £656.19/£667.95 = 98.23%
    Total £4095.19/£7332.95 = 55.84%
  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
    edited 4 April 2016 at 8:39PM
    Windows 10 Mobile, (secure Microsoft Edge based) Halifax app

    JxIUkGH.jpg
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • Super_Whiskey
    Super_Whiskey Posts: 246 Forumite
    Eighth Anniversary 100 Posts Combo Breaker
    I had the same issue on my android phone. Spoke to customer services and they said it's been removed and they don't know when it will be an option. Not very good service but not a lot you can do.
  • KJSmith
    KJSmith Posts: 152 Forumite
    diamonds wrote: »
    Certainly, but then a Windows Phone Edge (new internet explorer) browser is in the app, its is built around such. For Apple or Android mobile versions of Safari and Chrome may not be compatible with Halifax.


    Can you do it from the default browser? ie Safari or Chrome on your handset ?

    I see. Yes the HTB ISA does appear when visiting the mobile website.

    The Windows Phone app looks like a wrapper for the mobile website rather than an actual native app. I assume it doesn't have Express Sign in (logging in using just your memorable information)?
  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
    KJSmith wrote: »
    I see. Yes the HTB ISA does appear when visiting the mobile website.

    The Windows Phone app looks like a wrapper for the mobile website rather than an actual native app. I assume it doesn't have Express Sign in (logging in using just your memorable information)?

    Correct, I tried to explain it in terms others would all understand, I know exactly what you mean. If you try certain links in the banking 'app' it opens in Edge.
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
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