Thomson cruise awful - have ABTA helped you?

MsAnderson

I have raised a complaint with ABTA about poor accommodation on a Thomson cruise ship. Thomson have ignored my complaints both on the ship and via their after travel customer services team.


So I have raised with ABTA. Has anyone got any comments about ABTA or perhaps another way to get Thomson to see sense.


Cheers.

jonesMUFCforever

Did you read your post before pressing 'submit'?

How on earth are we to comment when we have no idea of what went wrong?
Poor accomodation - what does that mean ? What type of room did you book - did you get the correct room - what exactly was wrong?
Are you seasoned cruisers?

Caz3121

in what way was the accommodation "poor" there are obviously a large number of different cabin types at different prices. Was what you received not the cabin type you booked? did they accept it was unsatisfactory? was the ship full that they were unable to move you or let you upgrade?

I have seen people complaining on cruise whips about cabins...ranging from the size of the bathroom (yes they are small but it was no smaller than the size advertised) to the fact that their inside cabin did not have a window!

Westin

Have Thomson's 'ignored' you or have they just not yet responded?

They will typically acknowledge a complaint within 28 days and may take longer to investigate and respond to any specific issues that they have had to look into.

ABTA are unlikely to get involved if you have not given Thomson's time to respond.

Darksparkle

That's a shame. I've been on a Thomson cruise twice and no issues either time (other than what you'd expect on a cruise ship eg engine noise)

PompeyPete

Three times on Thomson Celebration including transatlantic, and once on Thomson Dream.

Each time in the cheapest Inside cabins on bilge deck.

The only memories I have are very good ones. Excellent vfm from start to finish.

Alan_Bowen

ABTA can offer an arbitration scheme as a alternative to taking court proceedings but you must have concluded correspondence with Thomsons before you start arbitration, it is a last resort, not a first point of contact. As others have said, you must be able to show a breach of contract, a promise that was not fulfilled in order to obtain compensation, most complaints are about the standards of accommodation, whether onshore or on board a ship.

Did you take photographs, did you complain whilst you were on board, did you ask to move cabin? All of these will help your case if you go to arbitration. Most claimants succeed in getting some compensation through ABTA arbitration if the claim is justified, but that is the real issue