Need help/advice here about section 75

DCFC79

Reme86 wrote: »

when we payed it was to their london address, and it says their address is in london on their website, regardless of where stock is held, their london locastion is liable.

Get anot experts view on the issues and ask if they were inherent, if they are get them put in a report and send to the address on the website.

Have a read on whatever the act was for consumers at the time.

dj1471

Reme86 wrote: »

when we payed it was to their london address, and it says their address is in london on their website, regardless of where stock is held, their london locastion is liable.

Good luck with that. Their "London location" will be nothing more than a mail forwarding service.

Everything seems to point to this shady site being based in the U.S. - you've neglected to tell us, but that's where your laptop was shipped from, right? U.S. law probably applies, but you're not going to find out the real identity of whoever runs the site or their real address so you're basically screwed.

chanz4

Overheating can be caused by the surface or even been used on your knee at times, so little use means nothing

Reme86

The laptop was only ever used on a table or desk

bigadaj

grumbler wrote: »

It's not very clear how 'foreign' this company is and whether UK law is or isn't applicable.
Apple is a 'foreign' company too.

I'd agree with the first part of your statement, my point was that cab would be advising as a uk transaction when this may not be the case. So their advice may be well meaning but incorrect due to the actual mechanics of the transaction. I would also emphasise the 'may' in that sentence, but it sounds as though the vendor thinks their liabilities are limited.

Edit - the site seems to default to uk based and gives a London address. More importantly they take bacs payments through a Santander London branch which indicates they are uk based. Looks as though pursuing them through a complaint to trading standards may be worth doing, they are responsible for supplying something of serviceable quality and it sounds as though there might be a case.

dj1471

bigadaj wrote: »

Edit - the site seems to default to uk based and gives a London address. More importantly they take bacs payments through a Santander London branch which indicates they are uk based. Looks as though pursuing them through a complaint to trading standards may be worth doing, they are responsible for supplying something of serviceable quality and it sounds as though there might be a case.

Google confirms that the address given is a mail forwarding service. I would put money on the bank account belonging to a prepaid card service, currency broker or similar.