DFS No Refunds

Hello,

Just looking for a bit of advice here, I bought a sofa in September from DFS in store in Belfast, paid cash and within 6 months it has had to be repaired three times. I let it slide the first two times, but on the third occasion was obviously not happy and requested a refund. I was told that they do not do refunds as all their sofas are made to order. Are they within their rights to not offer a refund?

Thanks

Comments

  • cono1717
    cono1717 Posts: 762 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Within the first 6 months the retailer has the right to repair, refund or replace the goods but it is up to them to choose which, on the other hand, is this exactly the same fault 3 times over or 3 separate faults?
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 1 April 2016 at 3:29PM
    Their stance that they do not do refunds because the items are made to order is wrong.

    Just ask them to put their stance in writing. They'll either backtrack on what they've said or at the very least, you'll have proof that they're misleading consumers about their rights.

    Thats not to say a refund definitely is due here - it would be for you to argue that they've had more than enough attempts to repair - that they were unable to do it within a reasonable time or that they were unable to do it without causing significant inconvenience. But they shouldn't be saying they don't do refunds.

    Even signs saying "no refund unless faulty" are illegal and prohibited.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker

    Even signs saying "no refund unless faulty" are illegal and prohibited.

    Why are these signs illegal
  • SuperHan
    SuperHan Posts: 2,269 Forumite
    Part of the Furniture 1,000 Posts
    arcon5 wrote: »
    Why are these signs illegal
    Because you are also entitled to a refund if it's not as described or not fit for purpose.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.3K Banking & Borrowing
  • 252.9K Reduce Debt & Boost Income
  • 453.2K Spending & Discounts
  • 243.3K Work, Benefits & Business
  • 597.9K Mortgages, Homes & Bills
  • 176.6K Life & Family
  • 256.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.